Assistant Manager

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Assistant Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members’ needs.

Reports to:
General Manager

Experience Requirements:
 

• 1+ years management experience required.

Skill Requirements:

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Professional Responsibilities:

Operations

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklist.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.
• Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
• Facilitate integration of Personal Training services into point-of-sale presentations to maximize
  the number of fitness assessments scheduled and packages sold.

Sales

• Achieve desired revenue goals in the following profit centers: 
  • Membership
  • Training
  • Retail & Merchandising
• Monitor flagged check-ins to increase revenue and reduce collections.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
• Demonstrate an ability to increase revenue per member.

Compensation Structure:

• Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to: 
  • Average annual EFT
  • Shop Score Goal
  • Delinquency Collection Goal

*Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.