Brentwood Store Manager

fit-flavors Brentwood Store Manager

Department: Customer Experience

Reports To: Operations Manager

Exemption Status: Exempt

Date Prepared: March 26, 2024

Position Summary

We are seeking a highly motivated and experienced Store Manager to lead our fit-flavors Brentwood location and team. As the Store Manager, you will be responsible for overseeing all day-to-day operations, ensuring the highest levels of customer service, and managing your team to achieve customer experience and sales goals.

Education & Experience

Minimum of 2 years of retail, food service, or similar management experience

The ability to provide inspirational, authentic and personalized customer service

Previous experience with staff scheduling

Previous retail operations experience including inventory and facilities management and cash reconciliation

Proven track record of leading a team to achieve sales and customer service targets

Schedule

Full Time; 40 hours / week

Monday 9:45 AM - 7:15 PM

Tuesday 9:45 AM - 7:15 PM

Wednesday 10 AM - 2 PM (Office Hours)

Thursday 9:45 AM - 7:15 PM

Saturday 9:45 AM - 6:15 PM

Required to work at least 3 week day shifts

Required to work at least 1 weekend shift

Must be flexible and willing to work with your team to share weekend coverage

Physical Requirements:

Ability to walk & move quickly within a busy environment

Physical ability to stand for long periods of time

Ability to tolerate cooler environment (40 degree walk-in cooler)

Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

Benefits Package:

Health Insurance

Dental Insurance

Vision insurance

401K (with 4% company match)

Paid time off

Paid holidays

Additional benefit programs (ex: free group workout/training services)

50% discount off meals and 30% discount off meals for immediate family members

1 free shift meal when working

Family environment

Opportunities to grow professionally in a fast-growing local business

Key Result Areas & Responsibilities

Store Operations

Lead and manage all aspects of the store operations, including scheduling, training, employee relations, inventory management, sales, and the customer experience.

Hold your store and team accountable to the fit-flavors Customer Experience Standard, including running scheduled audits.

Utilize and navigate Shopify (POS), Yotpo, and other systems that support sales, inventory, and operations of your store location

Oversee all store maintenance requirements, including the cooler, reach-in, internet, plumber, etc., and ensure the store is clean and well-maintained in accordance with the company’s standard.

Monitor trends and changes in the store fronts, and collaborate with upper management to identify areas for improvement to drive sales growth.

Maintain an accurate account of all money and financial transactions.

Manage all ordering and inventory sheets for your store location.

Team Development & Management

Manage, train, and develop all team members at your store location in collaboration with the Customer Experience Manager

Foster employee engagement and culture through strong leadership, excitement, enthusiasm, a positive attitude toward company objectives, and personal alignment with fit-flavors core values (lead by example).

Develop a solid working relationship with the fit-flavors recruiting team to communicate staffing needs.

Facilitate new hire onboarding and ongoing training, including attending monthly Customer Experience Team Trainings, Customer Experience Team Zoom Updates, and quarterly Company Town Halls.

Facilitate and document annual and mid-year performance reviews.

Manage employee relations and disciplinary action as needed.

Scheduling

Create and execute store schedules, including new hire training schedules, shift trade requests, and time off requests.

Fill shifts that are called off due to illnesses or emergencies and take full ownership of communication between upper management and your store team.

Licenses, Certifications & Training

ServSafe

Upon hiring: Read Owning the Wait by Jillian Tedesco

Upon hiring: Complete 90-day Individual Training Program

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.