Tow Truck (Rollback/Wrecker) Driver, Operator

PAY: Commission tier-based, up to 30% of each completed tow, with a weekly complementing draw

NOTE: Must reside in the area you are applying for.

MISSION STATEMENT

To provide safe, professional, damage-free towing and roadside assistance in a timely manner at a reasonable cost. We will strive for complete confidence in our services for customers, motor clubs, and law enforcement.

JOB DESCRIPTION

Tow truck operators perform towing and roadside assistance services for customers, insurance companies, fleet companies, shops, dealerships, law enforcement and motor clubs.

You will be required to know the towing capacity and limits of each truck and what each piece of equipment on the truck will do. Tow calls might include passenger cars, pickup trucks, SUV’s, motorcycles, tractor-trailers, box trucks, heavy equipment, etc.

The calls may include accidents and/or vehicle transport from home or business to repair facility.

Our towing operators also provide roadside assistance such as tire changes, lockouts, jump starts, and/or installing a battery if necessary. Other duties may include providing assistance with traffic control and/or cleanup on a call already in progress for another team member.

During the winter or rainy season, we often perform winch out services for motorists who have become stuck or have slid off the main roadway. Sometimes the job is more complex and recovery is needed, followed by a tow. You will be required to learn all aspects of recovery.

The duties of a tow truck operator consist of communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it. The driver will be responsible for attaching the disabled vehicle to the tow truck. Depending on the type of tow truck, this may include using a chain, winch, steering locks, tow dollie, and other devices as well as affixing lights onto the towed vehicle.

Big Bulldog Towing prides itself on providing professional and efficient customer service to all customers. Maintaining a professional presence for all customers, customer calls, and services to our customers is expected from all employees/contractors of Big Bulldog Towing.

EXPECTATIONS

Towing is a 24/7/365 business, when on call, you will be required to respond to someone in need of our assistance at all times of the day and night.

Applicants are hired for a specific location(s), but staffing demands may require immediate but temporary schedule changes due to severe weather conditions, illness, heavy truck wrecks, time off requests, staffing shortages, etc.

Many hours will be behind spent behind the wheel, working in adverse conditions, dealing with the public, and providing outstanding customer service. Working independently and as a team is an important aspect of the position.

Professional appearance and grooming is required. Drivers will wear clean, high-visible clothing while on duty.

Smoking is NOT allowed in company vehicles. If you are a smoker you must be courteous to smoke outside the truck and not around customers. Smoking on the premises is allowed away from the building and cigarettes must be properly disposed of in designated containers.

Drivers must possess a high level of integrity. If you cannot resist the temptation for theft then this is NOT the job for you! Customers will be placing absolute trust in you for the care and custody of their vehicle and possessions.

Company vehicles are to be kept clean, orderly and ready to work. Any issues with trucks and/or equipment must be immediately reported to management.

Paperwork is a requirement for this position. Accuracy and legibility are a must. Paperwork will be completed during the process of each call including photos as well as daily truck inspections and any other required paperwork. A smartphone will be required for this position to utilize the towing application.

When not running calls during office hours, drivers may be asked to return to the office to help with tasks that need completed around the lot such as cleaning the yard, cleaning the shop, washing your truck, and various other duties.

We work closely as a team. It is important to maintain the team atmosphere even in hectic times. It is extremely important each member of the team realize how crucial it is to be timely and or if necessary staying late to help complete calls and/or tasks. Due to the nature of our business we never know when the calls will pour in.

HOURS

Towing is a 24/7/365 business and we must always have drivers available. However, we are committed to providing a life outside of work and we try to provide you with the time off needed to maintain your personal and family life. If you have a regular scheduling conflict you must disclose this during the interview. If you are not willing to work various on call hours, adapt to weather conditions and be repeatedly available for on call tows then this position is NOT for you!

WAGES and COMPENSATION

This is a draw base, commission position. Rates will be discussed during the interview process and fully explained when the position is offered.

EMPLOYMENT REQUIREMENTS

Due to very strict insurance policies, the minimum age requirement for tow truck operators is 21, and it cannot be negotiated.

Applicant must possess a clean driving record approved by our insurance carrier. The motor vehicle record will go back 3 years and will include both personal and employed driving histories. A commercial driver’s license is beneficial but not required for all drivers.

Applicant must possess a clean criminal background check approved by our insurance carrier.

Applicant must possess a physical card.

Drug screenings, including random checks, can be requested at any time during employment and must be completed.

1 year of previous towing (rollback/wrecker) experience is required.

Applicant must be able to lift 50 lbs.

Applicants must be able to think quickly and also know when to ask for help with decisions.

Applicants will report to the manager and/or owner.

Big Bulldog Towing reserves the right to modify, interpret or apply this job description in any way it desires with or without notice. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

Schedule:

• On call

Supplemental pay types:

• Commission pay

Experience:

• tow truck (rollback/wrecker) driver: 1 year (Required)

License/Certification:

• Driver's License (Required)
• Chauffeur's License (Required)
• Medical Card (Required)