Grooming Salon Supervisor

Perks, Benefits, & Schedule:

• Substantial employer contributions to employee insurance premiums for health, dental, vision, and life insurance.
• No nights, flexible schedule, work with dogs!
• Employee discounts

About the Position

The Scenter Supervisor is a critical position at Scenthound Herriman. As Scenter Supervisor, you will be responsible for providing leadership and running your shifts efficiently. We are a new, fast growing brand. We are seeking a supervisor who wants to grow with us and is not afraid to get hands on with dogs! This position requires:

• Management experience in retail, restaurant, or customer service industry is a must! (minimum one year)
• Ability to provide the Basic Hygiene Services to dogs when the schedule demands
• Customer service experience (retail, restaurant)
• Experience in a membership-based business model is a plus
• Proven ability to build an excellent store experience
• Prior sales experience preferred (1 year+)
• Strong financial and business acumen
• Ability to function well in a fast-paced environment
• Computer/technology proficiency

Who We Are Looking For

We are searching for a Supervisor who leads by example and embraces new challenges. A successful Scenthound Supervisor is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who will assist in training employees, respond to customer service needs, and model appropriate behaviors in the store. This role provides leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Tasks:

• Instructs, trains, coaches, and develops staff.
• Understand store financials and KPI’s such as Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio
• Sell memberships to walk-in customers
• Drive membership sales through dog health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership and training
• Uphold quality standards through hands-on participation, employee audits, and training
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices