Specialist Site IT, Associate

Our client manufactures, develops, and supplies a wide array of innovative medical diagnostic products, services, tests, platforms, and technologies.

POSITION SUMMARY:

• Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software.
• Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution.
• Electronically documents activities.
• Supports and maintains effective relationships with users.

ESSENTIAL FUNCTIONS:

• Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals.
• Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues.
• Maintains passwords, data integrity and file system security for the IT environment.
• Organizes and follows complex and/or detailed technical procedures.
• Consults with clients to resolve technical problems and ensure customer satisfaction.
• Provides courteous and timely customer service, tracks inventory of IT assets.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of Windows operating systems, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
• Knowledge of voice/mobile communication devices, technical skills for analyzing and problem-solving.
• The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
• Explain and communicate complex technical processes and terminology to a non-technical audience.
• Seeks customer feedback to adapt and meet customer expectations and deliverables.
• Excellent organizational / time management skills.
• Ability to troubleshoot customers' problems by phone, video or in person.

FORMAL TRAINING/EDUCATION:

• Associate degree or equivalent experience / certifications
• IT experience preferred not required. Technical education can substitute.
• Windows Troubleshooting
• Help Desk / Desktop support
• Basic networking knowledge