Hospitality Assistant

Hospitality Supervisor

● High level emotional intelligence

● Active in team dynamics, conflict prevention/resolution, and identifying customer needs

● Cheerful attitude and servant leadership disposition

● Dedicated customer service and people oriented

● Adaptability in a fast-paced environment with ability to learn

● Ability to interact with men and women of all ages and maturity levels of staff/customers

● Provide an amazing first impression for our guests entering the reception area.

● Answering and directing phone calls and inquiries with professional etiquette

● Monitoring email inquiries and replying within 24 hour period, as needed.

● Maintain a clean, orderly, inspected, neat, and safe reception area.

● Minor typing, reservation, and database entry.

● Assisting Front Desk Staff with coverage

● Other duties or projects as assigned by SBR leadership

● Abide by policies and procedure outlined in the SBR staff handbook

● 21 years of age or older

● Computer literacy in Microsoft Office 365 Suite. (Word, Excel, PowerPoint)

● Must be a team player

● Must be helpful, friendly, courteous, and kind at all times

● Ability to use Microsoft Teams daily for work related communication and coordination

● Be or become a registered member of the Boy Scouts of America

● Provide daily memorable moments that are recognized and matter to customers

● Contribute feedback to the hospitality department on improvements for operation

● Reply to all email within 24 hours within your scope of work

● Up to 4 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.

● Can pass the physical exam and approved for SBR height and weight requirements HERE

Summit staff uniform and clothing policy

Housing

Bunkhouse or Staff Camp

Expected Weekly Hours

40 - 50