Retail Parts & Accessories Associate

DO YOU LOVE CAMPING?

• Are you a motivated individual with sales aptitude?
• Are you looking for a place that you can make a difference for customers?
• Do you want work in what might be the most fun position in any dealership?

If you answered yes, keep reading about this exciting opportunity at COLTON RV!

Colton RV is seeking a Retail Parts Associate, based out of our North Tonawanda, NY Dealership. In this position, you are tasked with ensuring customers are set for success and on the path to their ideal camping experience. You get to teach people how to use their new RV and then outfit them with accessories to help make their experience more enjoyable. The workdays are fast-paced, and you are rewarded for excellent customer service.

At Colton RV, we exist to provide an amazing experience to our employees and customers. We thrive on being Hungry, Humble & Smart both in our actions and interactions with our co-workers, and customers alike. We know that you can do this!

Your accountabilities include:

• Greet and assist the retail guests promptly, providing excellent customer service
• Provide customers with New & Used RV orientations**
• Effectively communicate with customers to help make their experience enjoyable
• Stay up to date on products and services offered by Colton RV
• Ensure the parts department is kept clean, organized, and stocked maintaining merchandise displays
• Listen to customers wants, needs and issues, research for the solution, sell what they need
• Upsell customers on over-the-counter retail items to increase average sales ticket
• Call to current and past customers to see if all their needs are met and recommend other solutions
• Assist in other WNY area locations as needed

What’s in it for you?

• Competitive pay
• Commission and/or bonuses where applicable
• Medical & Dental
• 401K Match
• Paid Vacation & Holidays
• Yearly Profit-Sharing Bonus
• Training & Travel
• Employee Purchase Program
• Employee Borrow Program (Borrow a Camper and Go Camping)

To be successful you will need:

• High School Diploma or Equivalent
• Basic computer skills, required
• Basic business math skills, required
• Excellent telephone manner and customer service ability
• RV experience and knowledge, a plus
• Previous experience in a Dealership or Auto Parts Retail Store, preferred
• Ability to communicate with customers and coworkers clearly and effectively
• Motivated and self-driven individuals with a positive attitude
• Ability to work in a fast-paced environment
• Maintain focus and organization
• Ability to work independently and as part of a team
• Ability to learn new products and skills and be able to effectively explain to customers
• Willingness to work weekends and flexible schedules as needed

Valid State License & Clean Driving Record Required