INTERN - TECHNOLOGY

Department: Technology

FLSA Designation: Non-Exempt

Reports To: Business Unit Leader or Project Manager

PURPOSE

Provide support to the Company's Technology business unit while gaining real-world work experience. Maintain and grow the “Customer for Life” concept for existing and new customers. Performs related work as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.

• Learn and Understand Building Security, Fire Alarm and Parking Systems
• Assist with offering and implement solutions to customers through engineering and field personnel
• Assist with continuously developing relationships with existing customers and pursue opportunities which provide long-term customer relationships and revenue opportunities
• Help educate customers on Baker Group capabilities not only in building Technology business, but also cross selling capabilities for revenue opportunities within other business units
• Support project managers/project engineers on the implementation of projects, including inventory tracking, project scheduling, last planner task and internal punch lists
• Gain knowledge of the systems and services the Company provides its customers via instructor-led and online training
• Work to acquire understanding of standard issues, develop and maintain documentation, identify trends, and make suggestions to improve support processes
• Partner with project managers/project engineers in the continuation of business development and building relationships
• Assist with the collaboration of internal and external customers to maintain project schedules
• Assist project managers in supporting field staff by providing accurate and on time project information

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Working towards a degree in Security, Fire Systems, or a related field (or equivalent experience)

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• General knowledge of commercial mechanical and electrical system components
• Exceptional customer service skills
• Solid work history including excellent attendance record and superior work ethic
• Strong organization, prioritization and adaptability skills
• Must have proficient Microsoft Word, Power Point and Excel skills
• Excellent verbal and written communication skills
• Demonstrated ability to partner with employees at all levels of an organization
• Strong attention to detail
• Must be able to lift 40 pounds

ENVIRONMENTAL ADAPTABILITY

At any given time, may be exposed to:

• Typical construction site and/or industrial site risks and environment

EQUIPMENT/TOOLS

• Laptop PC