Sales Associate

SUMMARY:

The Sales Associate/Cashier provides customer service, transports merchandise to the sales floor, stocks shelves, rotates, and displays merchandise, and operates the cash register. The Sales Associate/Cashier must provide support services by collaborating with individuals with disabilities or disadvantages.

ESSENTIAL FUNCTIONS:

1. Responsible for operating the cash register accurately, bagging items, counting cash drawers, providing customer service, and handling returns.
2. Assist customers in a professional and courteous manner. Assist with general store, production and/or donation center duties as assigned.
3. Functions may also include general cleanliness of the store, answering questions about different items, and directing people to certain areas of a store.

DUTIES & RESPONSIBILITIES:

1. Provides good customer service by greeting customers, offering assistance in selecting merchandise and offering alternative or additional merchandise when the customer is making a purchase. Greet every customer with “Good Morning (Afternoon)” as they routinely perform their duties.
2. Maintains a neat and orderly appearance in the store which includes stocking merchandise, returning merchandise to the proper place, rearranging merchandise moved by customers, dusting, sweeping, and all other housekeeping duties.
3. Assists in the rotation of merchandise according to established procedures.
4. Relieves other clerks during breaks, lunch, and emergencies.
5. Accurately operates the cash register, including sales, voids, over-rings, correct pricing, inventory control, receipting to customer, accepting money, credit cards, checks, and making change according to SOP’s. Responsible for cash register funds including before and after counts, daily reports, and accounting for overages and shortages.
6. Report supply needs to Supervisor.
7. Assists with the security of the cash register, store inventory, and observes all customers to reduce the pilferage of Goodwill property. Recognizes that all items donated or purchased by Goodwill belong to the company and are not to be taken, given away, or sold inappropriately.
8. Ability to communicate with customers, co-workers, and supervisor in a professional manner. Answer customer questions and concerns or refer to the Supervisor for further information.
9. Assists the Store Management with cash, cash receipts, and reporting all unusual or suspicious occurrences as they happen to management.
10. Assists customers in the dressing rooms and always keeps the area clean.
11. Assists with the achievement of sales goals for the store.
12. Attends meetings and training sessions as required.
13. Maintains acceptable attendance, personal hygiene, and dress code standards including wearing company issued name badges.
14. Works closely with store management and other associates to ensure donations reach the sales floor in a timely manner.
15. Cleans up all work areas at the end of each shift.
16. Cleans toppers and replaces merchandise as needed. Display merchandise in store according to the guidelines.
17. Follows all company and department policies and procedures.
18. Demonstrates excellent work habits for employees and program participants, maintaining a good attitude towards the operation of the entire facility, and is a positive role model for individuals receiving rehabilitation services.
19. Ensure all safety rules are adhered to and the general upkeep of the area meets the standards of Goodwill Industries of El Paso, Inc. Reports accidents or injuries immediately.
20. Maintains an elevated level of confidentiality regarding Goodwill Industries of El Paso, Inc. and persons receiving services.
21. Assists in other areas as requested.

QUALIFICATIONS:

1. Minimum of six months’ experience in a retail store operating a cash register, counting money, and making change.
2. Must have a pleasant and friendly attitude.
3. Basic reading, writing, and math skills.
4. Ability to read, write and speak English and have a basic math aptitude.
5. Ability to realistically assess the values of merchandise.

1. Ability to follow written or verbal instructions.
2. Must be able to work various schedules and flexible hours (including nights and weekends).
3. Must be willing to transfer to other stores as requested.
4. Ability to work with a minimum of supervision.
5. Ability to develop and maintain effective working relationships with supervisors, co-workers, customers, donors, and persons receiving services.
6. Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
7. Ability to provide support services by working with disabled/disadvantaged persons and assisting in the rehabilitation process of Goodwill Industries of El Paso, Inc.

PHYSICAL DEMANDS:

The physical demands described here are representative of those to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push and pull a minimum of 30 lbs. and be able to stand for extended periods at a time; bend, reach and stretch repeatedly during a shift.
• Ability to move throughout the store, production area, and donation center/site.