Front Desk

About Us:

Comprehensive Primary Care (CPC) is a collection of twelve office locations offering primary care for every stage of life. We’ve been part of the communities we serve for years – and in some cases decades. Together we strive for healthy neighbors across northern Virginia, eastern Maryland, and the District of Columbia.

The idea behind primary care is to provide a go-to medical home for every patient. We operate much like the old-fashioned generalists of the past – but with a distinctly contemporary approach to medicine. Your CPC primary care providers work to get to know you, your medical history and your needs, and plays an important role as the key first contact in your wellness decisions.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.

Our Values:

• Make health care easily accessible and readily
• Maintain a welcoming environment for all
• Listen to and respect the unique needs of each patient
• Respond quickly and maintain open, multi-level communication with each patient
• Encourage whole families, extended families and friends to take charge of their
• Provide consistent high-quality health care
• Invest in professional development for providers and staff
• Maintain a safe and supportive working environment for all

About the Role:

This position is primarily responsible for operating a PBX or multi-line telephone system to answer incoming calls and directing callers to appropriate personnel. This position is also responsible for answering inquiries and obtaining information for general public, customers, visitors, and other interested parties. This position will be providing information regarding activities conducted at establishment; locations of departments, offices, and employees within the organization by performing the following duties.

Essential Job Functions:

• Core duties and responsibilities include the Other duties may be as- signed.
• Checking patients in and out
• Input insurance and accurate patient information into computer for billing purpose
• Collect daily payments (such as copay, balance, and deductible) and batch for billing department
• Help maintain the follow of the patients with medical assistants
• Answer questions about the organization and provides callers with address, directions and other information
• Welcomes on-site visitors, determines nature of business, and announces visitors to ap- propriate personnel
• Monitors visitors access and issues passes when required
• Updates appointment calendars
• Receives, sorts, and routes mail, and maintains and routes publications
• Maintains fax machines, assists users, send faxes, and retrieves and routes incoming faxes
• Orders, receives, and maintains office supplies
• Checks patients insurance is eligible for the date of service
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Ability to apply common sense understanding to carry out instructions furnished in writ-ten, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10
• To perform this job successfully, an individual should have knowledge of: Microsoft Suite (Word, Excel, Publisher, Outlook), and Electronic Medical Records (EMR)

FLSA: Non-Exempt

Education/Experience (Minimum Requirements):

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Work Location: Germantown, MD/In person

Medical Clearance:

You must complete Comprehensive Primary Care’s medical clearance requirements, which include, but may not be limited to, evidence of Hepatitis B, Pneumococcal screen, and a Tuberculosis screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Comprehensive Primary Care values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We consider an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, paid time off, including vacation and holiday pay. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

EEO

CPC is committed to a policy of equal employment opportunity, and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex (including pregnancy, sexual orientation, genetic information and gender identity), national origin, age, physical or mental disability, gender identity, genetic information, marital status, military status, lactation, or any other category protected by federal and applicable state laws. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.

CPC will not tolerate discrimination or harassment based upon race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or other status protected by applicable Federal, state, or local law.