Store Manager

Summary: Responsible for managing the day-to-day operations of a self-storage facility, including renting spaces, taking payments, and maintaining the overall upkeep of the property by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Manages cash and balancing receipts, pursues collections, posts payments, and processes daily bank deposits accurately and timely.*
• Works alongside team to maximize sales objectives with each prospective customer via the phone, web, or in person on location.*
• Recommends and implements marketing strategies based on competitor information and your own great ideas.*
• Practices exceptional customer service by welcoming future and current customers in a friendly, enthusiastic, and professional manner.*
• Identifies customers’ needs and provides solutions that will contribute to their storage experience.*
• Sells/upsells high quality retail merchandise such as boxes, locks, tape, and other moving supplies.*
• Spends approximately 50% of the time walking and tending to the property to ensure the facility is kept to the highest of cleanliness standards, including cleaning units, sweeping, mopping, changing light bulbs, and other general maintenance duties.*
• Performs at a high level without constant supervision, but also thrives in a team environment.*
• Builds a loyal customer base by creating great customer experiences and exceeding customer expectations.*
• Manages the day to day operations of the business and provides mentoring opportunities with assistant managers.*
• Responsible for general maintenance of property grounds.*
• Perform other related duties as assigned.

Supervisory Responsibilities:

Directly supervises three employees in the Property Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office, Microsoft Excel, Sitelink web edition, Paychex timekeeping, Internet Explorer, Google Chrome, Microsoft Outlook, online supply ordering, HD Supply, Office Depot, and Chateau merchandise.

Education/Experience:

High school diploma or general education degree (GED), and one to two years related experience and/or training; or equivalent combination of education and experience.

Equipment:

Golf cart

Knowledge, Skills and Other Abilities:

• Time management skills
• Oral and written communication skills
• Professionalism
• Ability to work independently and within a group
• Diplomacy skills
• Multitasking abilities
• Enjoys working outdoors

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, opening and closing large garage doors, and cleaning and general maintenance of office and storage units. The employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate