Technical Support Specialist

Suite's Story

We are a small, fast-moving team with the mission to solve the biggest challenges facing the media and entertainment industry.

Suite enables teams to effortlessly store, share, and edit media files, just as if everyone were working from the same local drive. Teams can now forget about dealing with lengthy downloads or syncing issues, saving them countless hours/days on each project, freeing up artists to focus on their creativity.

At Suite, we prioritize exceptional customer service and support above all else and are committed to going above and beyond to exceed client expectations. Building strong relationships and providing unparalleled assistance are key to ensuring the success of our customers. If this sounds like an environment you would thrive in, come join us!

Who You Are

• You have 2+ years in Technical Support or similar roles, with a proven track record of troubleshooting and problem-solving in desktop application environments (macOS, Windows, Linux).
• You have experience in reproducing client issues and leading debug sessions in live calls with customers.
• You have phenomenal communication skills with fluency in English, both written and spoken.
• You have a customer first and always attitude.
• You love to teach, and you love to learn. You’re a doer, you roll up your sleeves and get stuff done.
• You are flexible and adaptable, able to adjust to new challenges and environments as the company grows and evolves.
• You are an impact maker and want to help shape the company, culture, and product.
• You’re not looking for "just another job".
  

Your Day-to-Day

• Quickly respond to customer inquiries, diagnose and resolve issues.
• Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments.
• Continuously improve and maintain support resources.
• Work closely with the team to refine processes and leverage tools for better efficiency and effectiveness.
• Aid in all ways to ensure lasting success for our customers.

Benefits at Suite

• Best-in-class health & dental
• Unlimited Paid Time Off
• 401K match
• Fitness & wellness stipend

Taco Tuesday, every Tuesday