Thrive by Three Community Health Worker

Position Title: TXT and Family Planning Community Health Worker

FLSA: Non-Exempt

Reports To: Director of Programs

Supervises: This position does not supervise any other employees

Date Issued: November 2020

Date Revised: September 2023

Primary Function:

The role of the Community Health Worker focuses on educating women of reproductive age about prenatal and preconception health. The Community Health Worker actively seeks outreach opportunities in the community to provide education on reproductive health. They must also support the Women’s Health Program Coordinator and program Nurse to facilitate Centering Pregnancy.

The Community Health Worker works closely with the Thrive by Three and the Family Planning team in providing excellent customer service, improving process flow, supporting operational integrity, and performing data entry tasks.

Principal Duties and Responsibilities:

1. Community Engagement

1. Build working relationships with local schools, youth groups, and civil groups to disseminate program information.
   1. Actively seek outreach and marketing opportunities to increase program visibility, promote access to services, promote health awareness, and increase health literacy.
   2. Organize promotional events such as in-reach recruitment activities, waiting room health board, and meet-and-greets.

2. Patient Support and Advocacy:

1. Support the Women’s Health Program Coordinator in facilitating Centering Pregnancy sessions, focusing on educating patients on safe sleep, benefits of breastfeeding, and family planning.
2. Collaborate with clinical staff to provide patient education on preventative health and self-assessment activities.
3. Serve as a patient advocate to link patients to services, solve access issues, and resolve potential family planning billing issues.

3. Advisory Boards

1. Conduct active recruitment and set schedules for the Family Planning Advisory Board and Centering Pregnancy Advisory Board.
2. Keep record of Family Planning Advisory Board attendance.

4. Meetings and Collaboration:

1. Participate in team/staff meetings, monthly meetings with Managed Care Organizations, and relevant service meetings and workshops.
2. Attend monthly Fetal Infant Mortality Review meetings.

5. Reporting and Documentation:

1. Document program outcomes to collaborate in writing and submitting grant report submissions.
2. Prepare monthly reports to document outreach efforts and outcome.
3. Provide service reports as requested by supervisor or funder.

6. Team Collaboration:

1. Work closely with program staff to align deliverables, required resources, work plan, and timing of initiatives.
2. Collaborate with various departments to ensure patient access to ancillary services.
3. Perform ongoing data entry for Ahlers reporting for Family Planning eligible patients. Work closely with program staff to align deliverables, required resources, work plans, and timing of initiatives.

Nonessential Functions:

1. Retrieves voicemails, messages from patients, and enters EMR and routes appropriately.
2. Participates in team/staff meetings; monthly meetings with Managed Care Organizations; and attends service meetings and applicable workshops.
3. May attend outreach events such as health fairs and community parenthood workshops to provide health education.
4. Performs clerical duties such as filing, photocopying, and collating.
5. Perform other duties assigned by supervisor.

Core Values:

Quality, Respect, Teamwork, Equity, Integrity, Passion

Supervisory Responsibility

None

Managerial Responsibilities

None

Minimum Qualifications

1. High School diploma, GED, or equivalent certification of competency, completion of vocational training in medical assistant trade, and two (2) years of work experience such as described in the essential work tasks of the job description.
2. Must be bilingual in English and Spanish

Substitutions

Any combination of education and experience. Incumbent may utilize either of the following options as a substitution to qualify:

1. High school diploma, GED, or equivalent certificate of competency and 4 years of work experience such as described in the essential work tasks of the job specification.

Competencies Needed

Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Internal/External Stakeholder Management – Ability to focus both internal and external stakeholders simultaneously. Identifying all people or organizations impacted by the program and its projects, and documenting relevant information regarding their interests, involvement, impacts heavily on program and project success.

Knowledge Management – Knowledge base and understanding of the organization and its business practices—as well as familiarity with technologies used in the projects within the program.

Project and Process Management – Ability to manage projects, plan, prioritize. Appling knowledge, skills, tools, and techniques to project activities to meet project requirements.

Reporting - Drafts, runs, and distributes reports. Provides overview and communicates report findings.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical and Mental Demands

1. Sit in a stationary position for approximately 50% of the time.
2. Adapt effectively to stress and pressure.
3. Occasionally move within the office to access filing cabinets and office equipment.
4. Regularly operate computers and office machinery like calculators, copiers, and printers.
5. Frequently communicate with vendors and colleagues, exchanging accurate information.
6. Move office equipment weighing up to 25 pounds.
7. Perform various tasks, often switching between them.
8. Work amid interruptions and distractions.
9. Quickly adjust priorities as needed.
10. Interact professionally with colleagues in different contexts.
11. Discern sounds effectively.
12. Convey detailed spoken instructions accurately and, when necessary, loudly or quickly.
13. Judge distances and spatial relationships accurately.
14. Analyze, count, summarize, and synthesize information from multiple sources.
15. Recognize social and professional behavioral cues.

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel

Must be able to drive between Greater Baden Medical Services sites.