IT Specialist I

For 52 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

The IT Specialist I will be responsible for the maintenance and end-to-end support of desktop/laptop computers, user accounts, and various network peripherals. This position relies on experience and judgment to plan and accomplish goals along with reviewing, analyzing, and evaluating information technology systems operations.

Responsibilities

• Provide first tier technical support to the help desk with the ability to diagnose and resolve issues through the triage of initial calls or tickets.
• Ability to prioritize issues and escalate when needed to other IT support staff with proper documentation of the issue in the ticket.
• Ability to multi-task in a fast-paced environment
• Support of workstations and printers including installation of software, hardware, and upgrades
• Support of applications including, but not limited to: Windows operating systems, Microsoft 365 products – Office, Teams, OneDrive
• Support of the cloud based phone system
• Support of user accounts in Active Directory and Entra ID
• Assist in maintaining department records pertaining to all hardware, software, networks and service agreements
• Assist with project efforts and overall infrastructure enhancements to meet company goals and objectives
• Maintain asset inventory, user licensing and other related and relevant records
• Instruct end-users on the use of relevant technology
• Other duties as assigned and deemed necessary by management

Qualifications

Required

• Valid driver's license and a clean driving record
• Participate in on-site weekend rotation for help desk coverage

Preferred

• Experience with software installation, configuration and diagnostics with Microsoft Windows, Microsoft Office Suites
• Knowledge of end-user desktop issues ranging from desktop support, e-mail, Remote Support tools, application support, web technologies and IT security
• Comp TIA A+, Comp TIA Network+ certification
• Have exceptional customer service and communication skills (both written and verbal)
• Demonstrate a high level of analytical and troubleshooting skills
• Be able to write processes and understand technical documentation
• Must demonstrate complete professionalism, discretion and confidentiality at all times
• Have high ethical standards and an ability to maintain confidentiality at all times
• Be efficient with time management and able to meet deadlines
• Be a self-starter and able to prioritize workload
• Sustain productive work with little supervision
• Embody and exemplify NOC Core Values and Standards of Conduct

The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work requires mobility with frequent bending, stooping and standing
• Lifting, moving, racking, etc. of computers, servers, monitors, UPS batteries, etc. is required
• Frequent use of arms for stretching and reaching and use of legs for walking and lifting
• Must be comfortable sitting for long periods of time
• Must be comfortable working outdoors for extended periods
• Prolonged periods of sitting at a desk and working on a computer

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.