Assistant General Manager

The Hampton Inn & Suites Burlington is seeking a highly enthusiastic hotelier to join our team as Assistant General Manager! This position offers a fun and exciting opportunity to work with a "service first" company with future growth opportunities.The hotel is conveniently located off I-85/I-40 at Exit 141 and is minutes away from Elon University, Alamance Regional Medical Center and great shopping at the Tanger Outlets or Alamance Crossing. Guests enjoy a host of amenities and services designed with comfort in mind.

Parks Hospitality Group was voted one of the Best Places to Work in 2022 by The Triangle Business Journal. We offer a supportive and collaborative culture where passionate individuals can grow and achieve great success as a team. The hotel industry offers a dynamic, fun and exciting career path. In addition to a people-focused culture, we encourage and support professional development as well as offer a comprehensive benefits package that rewards team members for their performance.

The Assistant General Manager is responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver positive and exceptional customer service for the guests, including service recovery. This individual would be responsible for monitoring compliance with Hilton Garden Inn brand standards, property audits and Guest Satisfaction metrics. This position is also expected to supervise the day-to-day hotel operations for all departments, recommend and implement procedural changes and monitor and control expenses. This position requires ongoing reviews of employee performance, training and conducting personnel actions such as disciplinary actions and terminations.

Benefits include competitive pay, bonus eligibility, vacation & paid time off, incentive bonuses, worldwide employee travel discounts, and more! Managers are eligible for medical, dental, life, AD&D, short term disability, and company-paid vision and long term disability insurance. 401K programs are also available.

Requirements:

• Hotel Management, General Business or Marketing degree preferred.
• Minimally 1-year of hotel management experience preferred or equivalent combination of education and experience. Hilton experience preferred.
• Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
• Excellent verbal and written communication, telephone, and presentation skills.
• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is regularly required to stand, walk, and reach with hands and arms.
• The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Must be able to perform physical activities related to maintenance including moving and operating on equipment.
• Prompt and regular attendance.
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

The hotel is located at 2935 Saconn Drive, Burlington, NC 27215.