MEDICAL ASSISTANT (CERTREG)

Summary: A medical assistant is primarily responsible for assisting in a smooth and efficient operation of the provider, department schedules and the provision of quality health care to the patient in the clinic environment.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Greets patients and answers the telephone, handles patient requests, directs calls to appropriate personnel, documents and relays accurate messages in a timely manner.

Verifies patient and account information and make necessary corrections for the registration system.

Informs patients of any office delays and assist with updating every 30 minutes if delay continues.

Schedules follow-up appointments, specialty physician appointments, and outpatient procedure appointments for patients. Make sure that any pre-certifications are verified with the insurance company within 48 hours.

Rooms patients and alerts the provider to any unusual physical and/or emotional status indications of the patient and renders assistance as necessary.

Assists with lifting patients to and from the examining tables.

Prepares patient for examination (takes weight, height, blood pressure, pulse, temperature if indicated, etc.) per physician requirements and documents in EHR (Electronic Health Record).

Assists provider with examination and/or procedure as necessary and provides supportive care for patients including giving instructions regarding the procedure and insuring privacy and safety during the exam and/or procedure.

Must have a good understanding and practical skills for sterile technique.

Review that patient’s test results are up-to-date for each appointment in EHR and scan documents in record as needed.

Maintain equipment and/or instruction by utilizing appropriate methods of cleaning, disinfecting or sterilizing, storing, and monitoring, etc. Equipment such as refrigerator, blood glucose machine, eye wash station, AED, oxygen tanks, and clinitek machine, etc.

Labels specimens at bedside and gathers necessary paperwork.

Performs necessary clerical duties, including scanning, sorting mail, ordering supplies, etc.

Maintains a clean, orderly and well-stocked working environment.

Maintains the examination/procedure rooms in a neat and orderly fashion.

Transports soiled linen to appropriate area.

Attends and participates in hospital and departmental meetings, including staff education.

Performs any other duties necessary in the operation of the department and/or hospital.

Provides back-up receptionist responsibilities.

Inventories all medications and vaccine supplies and samples. Appropriately disposes of expired medications/vaccines.

May performs EKG’s, pulse oximetry, PFT’s, lab testing (via venipuncture and fingerstick), glucose monitoring, and ear flushing order by physician/nurse practitioner/physician assistant.

Administer injections under the supervision of the physicians, except for IM hip injections, insulin injections, anesthesia, controlled substances or IV drugs. Topical, oral, non-controlled or inhaled breathing treatments may be administered under the supervision of the physician.

IM hip injections may be performed by registered/certified medical assistants.

Follows Laboratory procedures for blood draws.

Reports to Laboratory Director for all lab related concerns.

This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Decision Making/Judgement - Demonstrates the ability to secure and evaluate facts in making decisions and taking action and makes decisions in a timely manner; Makes good decisions when faced with new situations or incomplete information; Is able to effectively prioritize tasks; Approaches problems, challenges and new situations in an organized manner; Demonstrates flexibility and creativity in finding workable solutions and avoids recurring problems.

Communication/Interpersonal Skills - Demonstrates the organization's cardinal value; to honor the dignity and worth of each individual; Relates to others in an honest, straightforward fashion and is professional verbally and non-verbally; Resolves conflict in a positive manner; Actively listens with a sincere attempt to understand and values different points of view; Respects the confidentiality of patient and employee information.

Teamwork - Contributes to a climate where employees want to do their best and work together as a team; Accepts responsibility for establishing and maintaining a healthy relationship with every member of the staff; Assists co-workers as needed; Displays a positive, cooperative team attitude and recognizes the achievement of others.

Change Management - Is open to change and makes suggestions for change; Maintains a positive attitude regarding change.

Customer Service - Treats patients and co-workers with respect and professionalism; Assists others in the department and throughout the hospital; Takes initiative in working to solve customer complaints; Displays a "can do" attitude.

Stewardship - Demonstrates a commitment to cost effectiveness and sound business practices; Conserves resources whenever appropriate.

Initiative - Recognizes and follows through with duties that need to be performed; Seeks out new assignments and assumes additional duties; Makes suggestions for improving procedures; Commits time and effort to hospital committees and community service; Participates in department in-service programs and takes responsibility for personal and professional growth.

Dependability/Reliability - Reports to work in a regular and timely manner and is willing to make schedule adjustments related to changes in workload activity; Accepts delegation responsibly and can be relied upon to perform duties and complete assignments independently and in a reasonable time frame; Observes appropriate work breaks and meal periods; Attends mandatory meetings and in-services; Demonstrates commitment and responsibility.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school graduate or equivalent with courses in English and key boarding/typing, and must have mature reasoning ability. Knowledge of physiology, anatomy, neurology and medical terminology is required. Previous nursing assistant, medical/surgical office experience and/or graduate of a certified medical assistant program with current certification or experience in a hospital or extended care facility preferred. Able to operate including but not limited to computer, FAX machine, copier and multi-line telephone.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Basic PC skills required.

Certificates, Licenses, Registrations:

Current CPR certification (or must possess within 120 days of hire)

Age Specific Competencies: Knowledge and application of growth and development principles; utilization of effective communication strategies; implementation of specific technical factors.

Pediatric; newborn-12 years of age

Adolescent; 12-18 years of age

Adult; 18-65 years of age

Older Adult; 65+ years of age

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move more than 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be free of all unlawful substances and alcohol.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.