BARISTA

ESSENTIAL DUTIES & KEY RESPONSIBILITIES

• Quickly and kindly welcomes all customers, vendors, and team members
• Provides superior customer service at every point of interaction
• Prepares and serves hot and cold beverages, such as, espresso drinks, blended coffees, and teas
• Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality, communicating any malfunctions immediately to the Store Lead
• Cleans and/or sanitizes work areas, utensils, or equipment, and service and customer seating areas
• Describes menu items to customers or suggest products that might appeal to them
• Provides customers with product details, such as coffee blend or preparation descriptions as requested
• Serves prepared foods, such as pastries, bagels, packaged goods, etc.
• Receives and processes customer payments
• Stocks customers service stations with paper products or beverage preparation items
• Demonstrates the use of retail equipment, such as espresso machines
• Sets up or restocks product displays
• Wraps, labels, and dates food items for sale
• Be an outstanding and supportive coworker to your fellow baristas
• Other related duties as assigned
• Black Rock Coffee Bar reserves the right to add or change duties at any time

BASIC SKILLS AND QUALIFICATIONS

• Excels in positive, professional, and friendly communication
• Ability to focus on customer satisfaction
• Practices basic safety procedures with respect to equipment and handline hot beverages
• Efficient and well-organized
• Ability to create and foster positive relationships with customers and team members
• Takes pride in maintaining a clean working environment
• Ability to self manage during down times with little or no direction

ADDITIONAL INFORMATION

By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period of time and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees.

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.