Customer Service Representative

If youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with the GEICO Local Office in Kenmore!

Were looking for a Customer Service Representative for our office. This role is for people who want to provide our existing policyholders the excellent customer service they want and need. In this role, you will handle requests on inbound calls and walk-in customers. You will also make outbound calls for customer follow up. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Conduct needs-based customer policy reviews and make coverage recommendations
• Provide exceptional customer service.
• Process customer policy change requests.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

• Up to 75% of your day may be on the phone, a high-energy personality and a love of working with people is a must
• Punctual and dependable
• Strong computer skills to learn and work within multiple systems
• Excellent interpersonal, verbal, and written communication skills
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Works well with other employees and is a team player with a positive attitude.