Client Relations Manager

POSITION OVERVIEW

Responsible for managing the existing customer relationships and revenue growth through enhancement sales based on a knowledge of all aspects of landscape production and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages daily customer relationships to ensure continuous sales growth and excellent customer service
• Responds to customer questions related to various topics of landscape installation & landscape maintenance
• Conducts consistent walk-through with customers to identify and document any and all discrepancies or concerns
• Coordinates with the Maintenance Operations Manager on estimates for jobs based on labor, job demands, and current pricing
• Responsible for inspecting properties and ensuring that quality standards are met
• Maintains continuous communication with internal and external contacts including vendors, subcontractors, service providers, and customers
• Monitors and analyzes the financial performance of all work tickets to ensure timeliness, profitability, and quality
• Promotes continuous improvement of workplace safety and environmental practices
• Participates in leadership meetings and other companywide initiatives as needed
• Manages marketing and promoting of various services and products to new and existing customers
• Position may perform other duties as assigned

EDUCATION, KNOWLEDGE AND EXPERIENCE

• Minimum of Bachelor’s Degree preferred, horticulture degree preferred; combination of education and experience that provides equivalent knowledge, skills, and abilities

SKILLS AND QUALIFICATIONS

• Ability to work effectively in a team environment
• Ability to manage multiple priorities/tasks
• Knowledge of horticulture including plants, shrubs, and other plants as well as weeds, pests, insects, horticultural diseases, moss, and plant disorders
• Excellent analytical and abstract reasoning skills
• Microsoft Office Suite / PC proficiency
• Excellent organizational skills
• Excellent oral and written communication skills

WORKING CONDITIONS AND EMPLOYMENT STATUS

• Extended work hours during peak seasons
• Requires moderate physical activity performing activities of a productive and technical nature; regular exposure to outdoor weather conditions of extreme heat and extreme cold; potential exposure to loud noise; potential exposure to air pollution, allergens, dust, pollen, insects, and other potentially harmful naturally occurring hazards; potential exposure to moving mechanical parts and sharp objects