Medical Program Assistant/Certified MA

Responsibilities:

• Responds to inquiry calls, completes inquiry forms accurately, schedules assessments in a timely manner and documents follow up calls made regarding pending assessments.
• Conducts assessments at facility or other locations.
• Refers patients who are not appropriate for facility programs to appropriate resources.
• Coordinates pre-certification process, admissions process for patients admitted to facility programs, including admission forms, and documents pertinent information.
• Assist physician and practitioners in psychiatric treatment sessions.
• Responsible for completing Prior Authorizations and Refill Request for Medication Management program.
• Respond to all medical records requests in timely manner.
• Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.
• Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to clinical staff.
• Identifies special mobility and equipment needs of patients
• Making independent decisions within the scope of their certification involving patient care.
• Use sound judgment in the informing Leadership of all decisions made and when/how they should be communicated.
• Monitor and record through our Electronic Health Systems all aspects of the patients care

Certified Medical Assistant Requirements:

• Current Certified Medical Assistant
• 1+ years of experience as a Certified Medical Assistant in a similar treatment facility environment strongly preferred
• One year of inpatient/outpatient hospital experience strongly preferred
• Current CPR/First Aid certification
• An understanding and sensitivity to serve culturally diverse and special-needs population
• Knowledge base of normal physical/emotional development and of psychiatric medical assistant care
• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Able to respond physically with swiftness to a patient emergency.