Automotive Service Advisor

Coyle Automotive strives to provide premium service from initial client contact to completion of repair or service.

As Coyle Service Advisor, you will play a crucial role in ensuring a positive customer experience by serving as the liaison between customers and our technicians.

All candidates are required to be "customer-service minded" and have a good work history. Being a team player and understanding the customer is why our business can flourish.

What You'll Do:

• Greet and welcome customers, establishing a positive and professional rapport.
• Answer customer calls using the customer service skills taught in our required phone training program.
• Act as the main point of contact for customers throughout the repair process.
• Clearly communicate repair recommendations, costs, and timelines to customers.
• Document and convey customer concerns and vehicle symptoms to the technical team.
• Provide accurate estimates for repair costs and timelines.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Keep customers informed of the progress and any changes to the repair plan.
• Explain technical details clearly and understandably to customers.
• Provide information on preventative maintenance and necessary repairs.
• Maintain accurate records of customer interactions and vehicle services.
• All other duties as assigned.

What We Expect:

• Accountability – We take ownership of our words, actions, results, and commitments.
• Teamwork – We are better when we work together.
• Kindness – We show compassion and care for others.
• Grit – We have the heart and determination to see it through.
• Integrity – We are trustworthy, honest, and do what’s right.
• Curiosity – We ask questions to seek understanding.

Requirements:

• A minimum of 3 years’ experience as a service advisor in an automotive repair setting is required.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical customers.
• Excellent organizational and multitasking abilities.
• Proficiency in using computerized systems for scheduling and invoicing.
• High School Diploma or equivalent.
• Excels in a team-oriented work environment.

What We Offer:

• Competitive pay and bonus plans.
• Comprehensive Medical, Dental, and Life Insurance
• 401k retirement plan.
• Family-oriented workplace culture.
• State-of-the-art Service Equipment

At Coyle Automotive, our employees are our most valuable assets. We foster a family-owned and operated atmosphere where growth and success are encouraged. Join us and become a valued member of our team, where you'll have the opportunity to grow in your career and be part of our thriving automotive family.