Automotive Dealership Service BDC Representative

Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois.  We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.

We are currently searching for a reliable and customer-focused candidate to join our team as a Customer Representative / BDC Rep for our high-volume Service Center.  If you are detail-oriented and have a passion for excellent customer service, we'd love to speak to you. This job could be the best move of your career.  

Benefits

• Health, Dental & Vision Insurance
• BCBS Health & Wellness Discounts/Programs
• Life Insurance
• 401(k)
• Paid time off / Vacation
• Growth / Advancement Opportunities
• Employee Vehicle Purchase Policy
• Above Average Industry Pay
• Publicly traded organization/stability 
• Employee referral bonuses

Job Description

• Generate and follow up with customer service orders
• Handles incoming phone calls
• Be responsible for upcoming events that we have
• Administer target emails, campaigns, and newsletters
• Handle leads and appointment setting
• Conduct parts and service retention marketing
• Conduct internal CSI calls and emails
• Resolve and manage dealer reputation issues

Responsibilities

• Set appointments for prospective and current customers to meet with a member of the service team
• A high volume of customer inquiries through phone, email, text/chat per sales and service
• Update client information in our CRM Report daily
• Follow-up with:
  • Existing customers
  • Prospective customers
  • Missed canceled customers
  • Customer satisfactory surveys
• Product knowledge/functions are essential with all the different vehicles daily
• Maintaining daily contact target/appointment target
• Working in a positive team environment

Qualifications

• Successful Customer Care Representatives MUST have excellent telephone skills.
• Self- Motivated and Energetic
• You, as the Representative, can build rapport with the customer instantly.
• A friendly/professional demeanor with excellent written and oral communication skills
• You MUST enjoy the phone and be willing to help customers overcome objections to setting the appointment.
• Strong organizational skills with the ability to multi-task and meet daily goals
• Follow up with customers effectively
• Cold calling/Call center skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.