Bilingual Clinic Office Specialist I - East Side Clinic

Are you looking for an opportunity to do amazing work helping others?

You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Clinic Office Specialist I you will be responsible for providing excellent customer service in PHC medical or dental clinics while delivering quality patient registration, scheduling, and payment handling processes. You will coordinate with PHC team members to provide positive service experiences for patients.

This is a full time position that will typically work Monday - Friday 8 AM - 5 PM.

What You Will Do

1. Actively monitors patient schedules in the medical or dental scheduling system to ensure optimization:
   • Accurately schedules patient appointments for medical or dental clinics. Proactively identifies and corrects inaccuracies.
   • Contacts patients due for recalls to assist in filling the schedule.
   • Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers).
2. Ensures a consistent revenue cycle process in a medical or dental clinic:
   • Completes accurate registration per the medical or dental clinic patient registration workflow.
   • Collects and records patient payments at time of service.
   • Manages assigned cash box per the Front Office Collections Workflow and Money Handling Expectations
   • Refers patients to Health Benefit Specialists when appropriate.
   • Scans all acquired patient documentation and accurately indexes into electronic health records.
3. Creates a positive customer experience for internal and external customers.
   • Offers prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met.
   • Accurately documents messages and communicates to the appropriate individual.
   • Maintains visitor log. Provides and collects visitor badges.
   • Ensures the reception area and waiting room is clean and tidy.
4. Completes assigned internal and/or external referrals.

Qualifications You Will Need to Bring

• High school diploma or equivalent
• One year in a healthcare environment or two years in a customer service role
• Excellent customer service skills
• Effective English communication skills, written and verbal
• Effective Spanish communication skills, written and verbal
• Ability to think critically to effectively resolve problems
• Initiative
• Dependability
• Contributes to a team approach to care
• Ability to follow written and verbal instructions
• Basic math skills
• Ability to count money and make change
• Accurate and efficient typing skills
• Efficiently performs basic computer functions, internet navigation, and email
• Demonstrates attention to detail in work
• Prioritizes assigned work
• Establishes and maintains effective working relationships with a diverse group of individuals
• Interacts with others in an empathetic manner while maintaining professional boundaries
• Remains calm and works through difficult interactions

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $14.15 – 21.23. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Join the PHC Community

| PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter