Patient Service Representative

Solis Mammography has been dedicated to helping women achieve and maintain breast health and peace of mind for more than 30 years! 

We are growing rapidly and are very excited to begin serving patients in Utah soon.  Come be a part of our team!

Why patients choose Solis Mammography:

Solis Mammography is the Home of the Peace of Mind Mammogram.

We've taken the mammography experience and reinvented it with a compassionate, patient-focused approach. 

Delivering an exceptional experience and exceptionally accurate results starts from within the company; with knowledgeable, respectful and engaged team members that live our values and promise every day. 

Our single focus on breast health has made us the provider of choice to generations of women. At Solis Mammography, expect a state-of-the-art screening and diagnostic experience designed to give you peace of mind. 

Why work for Solis Mammography:

In addition to providing excellent care to patients, we also provide a wonderful work environment for our team members.  Solis Mammography is honored to have been recognized as a “Great Place to Work” for 2 years in a row (and counting)!

Location: Logan, UT

Hours:  Mon-Thurs, 7:30am-4:30pm; may extend to Fridays based on business need

The Patient Service Representative is responsible for acting as the first point of contact for patients by gathering information, registering, and posting payments.  This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Ability to effectively communicate information in one-on-one and small group basis to pertinent individuals;
• Participate in front office training to stay abreast of front office policy and procedures.

SKILLS/QUALIFICATIONS:

• High School diploma;
• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of eRAD software preferred.

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