Help Desk IT Technician

We're on the hunt for a Rockstar IT Help Desk Technician to join our growing managed service provider crew at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area.

Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team!

We are dedicated to empowering others to succeed. While technical skills can be developed, we provide a supportive learning environment to foster your growth in the industry. We provide hands-on experience with cutting-edge technologies. Our team of dedicated professionals will be there to support you every step of the way, as we recognize our people as our greatest asset.

Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.

Our People

• We strive for excellence in everything we do
• We always aim to make a positive impact with each other and our clients
• We have passion that drives us to continuously learn and grow
• We are more than just a company, we're a family of tech enthusiasts who bring a fun and dynamic energy to the workplace
• We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected
• We believe together, we can achieve great things
• Our Core Values define who we are and guide our actions:
• Our mission is to make technology work wonders for our clients, and that all starts with delivering top-notch customer service.

YOUR HELP DESK TECHNICIAN ROLE

• Integrity – we do what is right
• Loyalty – we stand by our commitments and are dedicated to those we serve
• Respect – we treat others with dignity and value their contribution
• Passion – we are driven and committed to our work and our goals
• Adaptability – we are flexible and open to change, always seeking new and better ways to be successful

As a Help Desk Technician, you'll be the first point of contact for our clients when they have a technology question or issue. You'll use your troubleshooting techniques and critical thinking to help our clients with their end-user/endpoint-related IT incidents and requests. You'll provide basic troubleshooting for mechanical, hardware, software, and system failures using established procedures, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. You will escalate the more complex incidents to the next level of support, Level 2 and Level 3. You'll primarily be working in-house but may also be called upon for on-site support in the greater Augusta area as needed.

You will be most successful if you've had hands-on experience with:

• At least 2 years related experience troubleshooting workstations, printer/scanner, mobile device, line of business application, basic networks and servers.
• Previous MSP experience highly desired.
• Experience in hardware support, including backup software configuration experience with common data protection applications; anti-virus configuration, troubleshooting and resolution
• Microsoft Office Suite, including Windows 10
• Active Directory
• Office 365, and Windows Operating Systems (Desktop and Server)

Skills and competencies you need for success in as an IT Technician:

• Strong communication skills; including documentation, end user communication, and professional communication with clients.
• Strong troubleshooting skills including ability to analyze, anticipate and resolve complex technical issues.
• Strong personal skills including effective time management, self-driven, and prioritization.

Highly desired certifications:

• A+ or equivalent certifications
• Windows Workstation or Azure certifications

Other Needs

• Regular and reliable attendance to our Augusta office location. This is not a remote position.
• Company vehicle provided for local client site work. Using your own reliable vehicle may be needed at times. Mileage is reimbursed.
• A background check and valid driver’s license
• Citizenship is required - we're unable to sponsor at this time.

Hours

• Monday – Friday, 8 a.m. – 5 p.m.
• Weekends: On-call rotation

What We Offer

• Ambitious learning environment—we pay for certifications & reward learning achievements.
• Customized career-progress plan tailored to your skill level, interests, and goals.
• Generous leave: PTO, Holidays, and Comp time
• Competitive and comprehensive medical, dental, and vision insurance, including life and disability plans.
• Retirement - IRA

Join our team of IT professionals and become a part of a company that is truly committed to our team’s and clients' success! Come be a part of our dynamic team!

We are an EOE.