Customer Experience Consultant

**Join Our Team as a Top-Secret Full-Scope Polygraph- Cleared Avaya Consultant in Fairfax, VA!**

Are you a skilled Avaya expert with a TS/SCI FSP Clearance and a passion for cutting-edge telecommunications solutions? We're seeking a dynamic individual to join our team at in Fairfax, VA, for an exciting onsite role at our customer's location.

**About Us:**

We're dedicated to delivering innovative solutions that drive success for our clients. As a leading provider in the telecommunications industry, we're committed to excellence in every aspect of our work.

**Position Overview:**

We're looking for a talented Avaya Architect with a deep understanding of Avaya architecture, design, implementation, and testing. The ideal candidate will collaborate closely with our client, cross-service teams, and third-party partners to develop testing strategies and plans for global deployments.

**Responsibilities:**

- Develop testing strategy and plans in collaboration with client, cross-service teams, and third-party partners.

- Utilize extensive experience with Avaya architecture, design, implementation, and testing to support architecture designs for global deployments.

- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network.

- Monitor, manage, and maintain voice call flow traffic across various trunk groups connecting to Avaya products and other telecommunication platforms.

- Migrate call flows onto SIP peering connections via analysis and conversion tables.

- Manage bash script applications and non-person accounts in Avaya and non-Avaya servers.

- Troubleshoot and maintain reliable talk paths between voice networks.

- Produce and maintain eDocuments capturing management and maintenance procedures for the voice network.

- Provide training to newer voice engineers on administrative tasks and troubleshooting actions.

**Required Skills/Experience:**

- Top-Secret Clearance with full scope polygraph.

- Bachelors degree or equivalent years of experience.

- Minimum of 5 years of professional experience in Avaya CM implementation and service-related work.

- Strong technical knowledge and experience with Avayas product portfolio.

- Technical working knowledge and experience with Communication Manager, Session and System Manager, and Session Initiation Protocol.

- Experience working in a support field with direct customer interactions.

- Strong analytical and problem-solving skills.

- Excellent communication and leadership skills.

- Ability to work effectively in a team environment and handle stressful situations.

**Location:** Fairfax, VA (Must be located in or within a commutable distance)

**Note:** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Join us in shaping the future of telecommunications. Apply now and take the next step in your career journey!