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Front Desk Agent
•3 days ago
| Estimated Pay | $13 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Alcoa, Tennessee |
Compare Pay
Estimated Pay We estimate that this job pays $13.21 per hour based on our data.
$10.08
$13.21
$15
About this job
Job Description
Job Description
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the BRAND NEW Home2 Suites by Hilton Alcoa! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, daily pay, and FREE Telehealth!ResponsibilitiesPrimary Responsibilities
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
- Guest service experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
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