Manager, Mission Engagement Experiences

JOB DESCRIPTION Date: February 2024

TITLE: Manager, Mission Engagement Experiences

RESPONSIBLE TO: Vice President, Mission Advancement

DIVISION/DEPT: Mission Delivery Team

SUPERVISES: Mission Engagement Specialists (3)

FLSA STATUS: Exempt

BASIC FUNCTION:

• Lead design and implementation of mission engagement strategies.
• Support Mission Engagement/Opportunity Accelerator team by establishing project management protocols, systems, and processes.

SPECIFIC DUTIES[1]:

1. Lead the design and implementation of mission engagement experiences to include but not limited to webinars, affinity groups, and virtual and in-person engagement and learning experiences.
2. Collaborate with GII colleagues to increase mission engagement through consultations, OA Fellows recruitment, and field-testing.
3. Work jointly with cross-functional teams to coordinate the collection of member feedback following New Product Development (NPD) processes.
4. Collaborate with cross-functional teams to ensure the successful launch, implementation and expansion of mission services that includes management of detailed project schedules, work plans and budgets.
5. Review stakeholder reports and provide edits and recommendations as needed to ensure quality and adherence to the GII Editorial Style Guide and Brand Guidelines.
6. Work directly with project managers to help implement project goals, maintain project schedule and efficacy.
7. Assist with procuring materials and other items as necessary to ensure completion of project goals.
8. Monitor progress and make adjustments as needed.
9. Measure project performance to identify areas for improvement.
10. Develop, lead, and manage new team member onboarding process.
11. Other duties as assigned.

This position is supported by grants, and continuance is dependent upon on-going funding.

RELATIONSHIPS

Internal: Daily contact with GII team members to coordinate projects and support activities.

GII Members: Frequent contact with local Goodwill leaders.

Outside: Frequent contact with external organizations, GII partners and others as designated.

SKILLS NEEDED[2]

1. Excellent interpersonal and customer service skills with ability to establish trust, build relationships, and demonstrate integrity and credibility with GII colleagues, local Goodwill members, partners and other stakeholders.
2. Demonstrated ability to achieve goals by collaborating across teams, departments, and levels (e.g., within GII, local Goodwill organizations, partners, collaborators, and others).
3. Strong programmatic, project, and process management skillsets, to ensure the production of high-quality work on multiple projects.
4. Demonstrated detail oriented, and fiscal or programmatic management expertise with strong analytical skills.
5. Strong familiarity with project management software tools, methodologies and best practices.
6. Proven ability to complete projects according to outlined scope, budget and timeline.
7. Excellent oral and written communication skills, with the ability to communicate and present effectively in person and virtually (e.g., grant reporting, phone/online conversations, webinars/presentations, and e-mails).
8. Ability to work in a team environment and to relate well to others both on an individual basis and in a group.

EDUCATION:

Minimum of bachelor’s degree in business management, computer science, or equivalent experience with Project Management Professional (PMP) certification.

EXPERIENCE:

DECISION MAKING:

Ability to work independently and make decisions aligned with general program goals, objectives, and policies. Decisions on scheduling projects and determining priorities.

SUPERVISION:

Regular – Latitude is given to the position in carrying out work assignments. Work is checked regularly for accuracy and completeness. Works under general supervision.

PHYSICAL EFFORT:

Sedentary, lifting 10 pounds maximum. Walking or standing is required only occasionally; accommodation available. Requires long hours at a computer. Requires frequent travel.

EMOTIONAL EFFORT:

Work environment usually hectic with periods of high stress. Will need a positive attitude to meet daily challenges.

Our Values

We believe that everyone deserves an opportunity to thrive. Goodwill’s mission grounds us

and happens through each one of us. This aspiration applies to each GII team member as much

as to the people we serve.

GII’s organizational values guide all that we do; how we do our work and make decisions, and

how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By

contributing the best of what is within each of us, we inspire the same in our peers, and multiply

Goodwill’s impact across North America.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people

Goodwill serves. We are committed to performance excellence in all that we do. Our strategy

focuses our work to achieve that impact, and we say no to things that do not align.

You before me (Respect)

We treat all people with dignity, kindness, appreciation and respect. We are curious without

judgment, and we actively listen to ensure mutual understanding. We give everyone a caring

and safe place to share their opinions, their talents, and their questions. We build trust through

direct, clear and transparent communication. We are open and humble.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we

understand that each one of us needs different things at different times to thrive both in and out

of the workplace. We strive to make genuine and continuous investments in one another and

ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for

one another and ourselves by speaking up for what we need and supporting one another in

achieving it.

Out of Many, One Goodwill (Diversity, Equity & Inclusion)

We embrace all people and perspectives as we advance Goodwill’s mission help people reach

their full potential through the power of work. We acknowledge historical inequities still exist and

are intentional in breaking barriers through the power of work. We are committed to being part

of the solutions, leaning into courageous conversations, and providing inclusive spaces and

equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine

as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile and willing to take risks. We operate with a sense of

urgency, without rushing for the sake of speed. While we do our best to make good decisions,

we embrace failing for the learning it affords and adapt quickly to move ahead. We are one

unified team that succeeds and stumbles, and learns and grows together with humility and

grace.