Customer Service Representative - Lufkin, Gaslight Branch

Meets customer expectations of service and professionalism while assisting in a variety of basic customer checking, savings, and credit account transactions. Other responsibilities include the sales of cashier's checks, CBTx gift cards, and money orders. Continually display a courteous and helpful level of enthusiasm, and service knowledge with customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Recognizes and addresses customers by name. Listens carefully to customer requests, comments, or complaints and responds appropriately in accordance with CBTx procedures.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions into computer records in an accurate, prompt and efficient manner.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Receives mortgage, consumer loan and other payments. Inspects negotiable instruments and cash offered for payment and ensures that payments match balances due. Enters payments received into CBTx computer records and generates customer receipts.
• Promotes and explains other CBTx services such as consumer and mortgage loans, insurance, IRAs, CDs, safe deposit boxes, cashier checks, CBTx gift card, and money orders.
• Counts, checks, and packages coins and currency.
• Maintains cash supply within prescribed limits, orders cash when necessary, prepares cash transfer slips and counts incoming cash.
• Balances cash drawer at the end of the shift and compares totaled amounts to electronic journal on DCI. Reports and discrepancies to his or her supervisor as necessary.
• Places holds on accounts for uncollected funds and prepares CBTx Notice of Delayed Availability in accordance with CBTx procedures.
• Post loan payments and servicing of existing loans.
• Performs bank by mail and night deposit functions where available.
• Other duties as assigned.

PERFORMANCE EXPECTATIONS

Quality of work: Accurate, neat, planned, and organized. Minimal follow up is required. Consistently meets commitments in a timely manner. Makes sound decisions and within scope of authority, assumes responsibility for actions.

Productivity: Industrious and efficient, multi-tasking. Maintains a high level of work output. Can be depended upon to complete assignments on schedule. Assumes full responsibility for completion of assigned duties. Prompt and regular in attendance. Seldom absent or tardy. Process and adapt when new ideas or technology causes change.

Customer satisfaction: Continually displays a courteous and helpful level of enthusiasm, and service knowledge with customers and fellow employees. Identifies and solves problems within a reasonable time frame with minimal assistance. Not afraid to ask for help.

Working relationships: Establishes and maintains positive relationships and credibility with other team members inside and outside of the Bank that encourages and enables future work and cooperation with those people. Provides a good example for peers and subordinates to follow. Notifies his or her supervisor of all significant or material matters that comes to his or her attention concerning the quality of work assigned, business opportunities for CBTx, or unusual risks.

Compliance: Knowledge of Bank policies and procedures and regulatory compliance laws. Completes all compliance training as scheduled. Follows bank policies and procedures consistent with regulatory compliance in all situations and activities performed. Properly document any exception to the Bank policy and procedures, including any exception to regulatory compliance requirements.

EDUCATION & EXPERIENCE:

Minimum Qualification:

• High School Diploma or Equivalent
• Ability to read, write, and speak the English language fluently.
• Good personal credit history required

Knowledge:

• 1 Year Experience in Financial Institution Preferred

Skills:

• Good Interpersonal, Mathematical and Clerical Skills
• Some Working Knowledge of Microsoft Excel and Word
• Completes all compliance training as scheduled

CBTx supports an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified applicants and employees.