Field Service Specialist

Fulton is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

OVERALL RESPONSIBILITY:

The Field Service Specialist is responsible to provide excellent field support for starting up, commissioning, troubleshooting and maintaining Fulton equipment and systems. This position is also responsible to provide technical support and training to customers, service team members and Fulton employees both on site and as well as at the factory. The Service Technician is responsible to provide all support and services in a manner that is aligned with the Fulton Operating Philosophy and Values.

ACCOUNTABILITIES:

• Service work- Perform technical service work in the field in a safe, efficient, capable manner that meets or exceeds customer expectations.
• Training – Participate in the training program to maintain a network of qualified service technicians capable of performing commissioning, and service operations on Fulton products and ancillary equipment.
• Preparedness – Perform the necessary work to properly prepare for field jobs including review of NB files, previous service reports, site readiness and more for their own and other group members upcoming service jobs.
• Documentation – Complete all required documentation and communication associated with the service work and continuously improve quality efforts for their own and other group member’s service jobs.
• Off Road – Efficiently perform value added functions when not traveling in the areas of manufacturing, technical phone support, quality and continuous improvement efforts, along with quoting and billing of service work.

QUALIFICATIONS (Education, Certifications and Required Experience):

• High School Diploma or GED
• Service Technician Experience Preferred.
• Ability to work independently in the field.
• Willingness and commitment to travel as needed including some holidays and weekends.
• Valid drivers license and ability to travel internationally.

DEMONSTRATED CRITICAL COMPETENCIES:

• Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others.
• Building Collaborative Relationships – The ability to develop, maintain and strengthen partnerships with others inside and outside the organization who can provide information, assistance and support.
• Analytical Thinking – The ability to tackle a problem by using logical, systematic, sequential approach.
• Technical Expertise – The ability to demonstrate depth of knowledge and skill in a technical area.
• Thoroughness – Ensuring work and information is complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.
• Stress Management – The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
• Personal Credibility – Demonstrated concern that one be perceived as responsible, reliable and trustworthy.

What makes someone successful as a boiler service technician?

• Adaptable
• Customer Focused
• Good communication skills
• Mechanically and Electrically Inclined
• Personable
• Reliable
• Solution Oriented

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.