Salesforce Administrator

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That's the FACE Culture that we live and breathe here at MRA.

MRA The Management Association is seeking a Salesforce Administrator who will be responsible for supporting the multiple business lines of MRA and the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and user adoption.

Essential Duties & Responsibilities

The Salesforce Administrator will provide day-to-day support of Salesforce, including user administration, system configuration, report, and dashboard design; as well as delivery of training, configuration, maintenance, and support required to ensure information is effectively used in decision-making and operations. This position will also be responsible for supporting the documentation of business rules/requirements for new and existing applications and assisting in the development process.

Platform Administration

• Salesforce CRM Management: Administer and configure Salesforce or related platforms, including automating processes using out-of-the-box tools.
• System Administration: Provide support and maintenance for internal environments, including customized applications, user permissions, security settings, custom objects, and Flows.
• User Management: Manage user access and permissions, including granting access and access removal as required.
• Manage User Cases, Troubleshooting, and Issue Resolution: Identify, diagnose, and resolve technical problems in Salesforce, escalating and tracking issues appropriately.
• Data Management: Standardize, cleanse, and upload external data into the Salesforce platform to ensure accuracy, data integrity, and manage data retention policies.
• Business Process Support: Act as the "Superuser" expert for specific business units, providing support and guidance on system or application us.
• System Configurations: Collaborate with team members and internal departments to define business requirements and implement solutions.
• Declarative Development (page layouts, fields, views, validation rules, formula fields, FLOWS and advanced functions specific to the platform).
• Sandbox environment management.
• Ensure all code/solution development follows internal best practice standards.
• System integration testing, performance testing, regression testing, user acceptance testing, and defect remediation.
• Aids in a host of production support activities that include Break/Fix support, maintenance upgrades, transition activities, small enhancements, etc.
• Create and maintain system documentation and training materials.
• Identify and implement salesforce.com best practices to increase business performance relating to efficiency, improved customer service, and sales.
• Analyze requirements and system capabilities to provide feedback, gap analysis, identify unused or underutilized platform features, and solution proposals.
• Create and maintain detailed documentation including technical designs, project plans, and workflows.

Minimum Qualifications

• Bachelor's Degree or 3+ years of comparable work experience required.
• Salesforce Admin Certification required and up to date.