Guest Service Agent

Wurzak Hotel Group is looking for an experienced Guest Service Agent to support the Front Desk of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA. A Guest Service Agent are often the face of the hotel, and their role is vital in creating a positive first impression for our guests.

The ideal candidate will have strong communication skills, attention to detail, and a customer-focused mindset serving as the first point of contact for guests.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!

Our Employer Brand:

We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.

Find out more about us on our website or click here to visit our Linkedin page!

Our Perks:

• Highly Competitive Salary
• Culture of Excellence
• Hotel Discounts
• 401K Company Match
• Career Development
• Peer-to-Peer Recognition
• Quarterly & Annual Awards
• Inclusive work environment
• Medical, Dental, Vision, Supplemental Insurance

Responsibilities

• Customer Service: Provide excellent customer service by greeting guests, answering inquiries, and addressing concerns in a polite and professional manner.
• Check-In/Check-Out: Assist guests with the check-in and check-out process, ensuring accurate and efficient handling of reservations and payments.
• Reservation Management: Manage room reservations, including making new reservations, modifying existing ones, and ensuring accurate room assignment based on guest preferences.
• Information Dissemination: Provide information to guests about hotel facilities, services, and local attractions. Offer recommendations for dining, entertainment, and other activities.
• Handling Payments: Process payments, issue receipts, and handle financial transactions accurately. This may involve handling cash, credit cards, and other forms of payment.
• Phone and Email Communication: Answer phone calls and respond to emails, directing inquiries to the appropriate department or individual. Take messages and assist with guest requests.
• Problem Resolution: Address and resolve guest issues or complaints promptly and effectively, ensuring a positive guest experience.
• Security and Safety: Monitor and maintain the security of the front desk area, ensuring the safety of guests and their belongings.
• Administrative Tasks: Perform various administrative tasks, including filing, data entry, and maintaining guest records. Use computer systems and software to manage reservations and guest information.
• Collaboration with Other Departments: Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
• Hospitality Etiquette: Exhibit professionalism, friendliness, and a welcoming attitude to create a positive and inviting atmosphere for guests.
• Multitasking: Handle multiple tasks simultaneously, such as managing phone calls, assisting guests, and handling administrative duties.
• Knowledge of Policies and Procedures: Stay informed about hotel policies, procedures, and services to provide accurate information to guests.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred
• Flexible Availability
• Customer service experience
• Excellent communication and organizational skills

About Wurzak Hotel Group:

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

How to Apply:

Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.

Apply Here