Front Desk Fitness Attendant

Elevation Health is a leading fitness and wellness management company for corporations, communities, multi-tenant buildings, and fitness centers. Elevation has been in business since 1994. For more information about Elevation please visit our webpage: www.contactelevation.com.

Summary:

The Front Desk Fitness Attendant will control access into and out of the exercise facility and assist with operational functions related to membership processing, appointment setting and fee-based transactions. The Front Desk Fitness Attendant will greet and interact with all facility members on a regular basis, always delivering exceptional customer service.

CUSTOMER SERVICE

• Anticipate member needs and provide proactive service during peak and non-peak times

• Engage with members on a one-on-one basis, providing education, support and ensuring their safety

• Provide prompt response to medical emergencies and complete required documentation with proficiency

• Ensure proper and accurate membership processing procedures are followed

• Listen, cooperate, and be respectful towards all team members, members, and client(s)

• Positively contribute to a welcoming, friendly and team environment where respect is demonstrated, contributions are recognized, and process improvement is encouraged

• Be readily available to answer questions, assist members and support fellow team members

• Demonstrate proactive communication to keep General Manager informed of important program and client developments

ADMINISTRATION

• Ensure proper membership processing procedures are followed

• Respond to emergency situations in accordance with Elevation Health and client site policy

• Report all maintenance, facility and risk management items promptly

• Communicate professionally and respond promptly to emails, phone calls and member inquiries

• Promote available member services and programs

• Enforce facility policies and procedures

• Review company communications and complete action items by established due dates

OTHER

• Proactively assist with the inspection of the facility daily and report any cleaning, facility, or equipment issues to appropriate personnel

• Meet and support objectives, goals and initiatives of the specific Elevation team

• Contribute new ideas, seek internal and external resources to support the goals of the teams

• Adheres to timelines, produces quality work, show initiative by taking on team responsibilities

• Attend and actively participate in team meetings

• Seek out internal/external resources and explore opportunities for professional growth

• Other duties as assigned

Skills, Qualifications, and Requirements:

• Education: High School Diploma

• CPR/AED certification required

• Excellent verbal/written communication, customer service, and presentation skills

• Excellent computer skills including Microsoft and Google Suite

• Maintain all required certifications throughout duration of employment

• Show support for company values through participation in Elevation programs and meetings

• Adhere to policies and procedure outlined in the Elevation Handbook

• Adheres to site uniform policy/Elevation Health dress code

• Demonstrate commitment to professional growth through industry and company involvement and goal setting/achievement

Travel Requirements:

• None/Minimal