Hotel Front Desk Agent - Ft

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems

Ability to stand for the entirety of a shift

About Company

SpringHill Suites Naples is the perfect spot to savor your time in Florida. Take advantage of our hotel’s central Naples location on I-75, offering easy access to the sights and sounds of 5th Avenue South, Marco Island, and Naples Zoo at Caribbean Gardens. Following a day of competition at the Paradise Coast Sports Complex next door, spread out in our stylish suites featuring 25% more space than traditional hotel rooms.