Tourism/ Visitor Center Manager

Compensation: $40,000 - $50,000 annually
FLSA Status: Full-Time, Non-exempt

Position Summary
The position of the Lake County Tourism Panel (LCTP) Manager is an opportunity to grow with the Lake County Tourism Panel team and work directly with the Tourism Director to help protect the identity of Lake County while welcoming responsible visitation to our community. As tourism and revenues from lodging taxes have increased, the Lake County Tourism Panel has grown to focus on Destination Stewardship and protecting our sense of place while meeting the mission of the LCTP. Tourism is Lake County’s main economic driver, providing opportunities for enhancing sustainability, promoting tourism best practices, and preserving our local community members' way of life.  This position will help the LCTP and the Tourism Director by managing our Visitor Centers, day-to-day communications, commercial business support, and administrative tasks.
This position will report to the Tourism Director while engaging with and receiving general direction from a collaborative Lake County Tourism Panel appointed by the BOCC.

General Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions:
Visitor Center Management

• Visitor center capacity and strategy building in both Leadville and Twin Lakes.
• Visitor Center ambassador staff management and volunteer coordination.
• Visitor Center property management.

Business Development

• Identify, understand, and build relationships and new partnerships with community members, business owners, and stakeholders to inform and support LCTP priorities
• Feilding and Administrating community tourism funding requests
• Other duties as assigned

Act as Representative for LCTP:

• Respond to community members’ inquiries through website and social media
• Maintain outreach with commercial business and community organizations about events.
• Meet with local businesses to spread the word of the panel’s resources and opportunities to support the community.
• Act as a community liaison to the LCTP                                       

Communications

• Manage and update the Tourism Panel’s website leadvilletwinlakes.com with content provided by the Tourism Director, consultants and tourism community partners

Supervisory Responsibilities
Manage Visitor Center Staff and Volunteers

Notice of Emergency/Disaster Responsibilities
All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties
Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High school diploma or GED required. Bachelor’s Degree in Recreation, Tourism and Hospitality, Business Development or Marketing preferred.
• Demonstrated experience in tourism industry (including but not limited to hotel, hospitality, cultural nonprofits, public events, outdoor recreation, and historic preservation)
• Strong written/verbal communication
• Exceptional people skills and experience with coalition building
• Knowledge of basic html for minor formatting
• Proficient in Google Suite and Microsoft Office
• Travel to conferences or events within and outside of the state of Colorado may be required.
• Preferred bilingual in English and Spanish.

Hazard Notice
Will be working an in-office environment.

Physical Activity & Work Environment
•           Sitting: More than 50% of the time
•           Walking: Less than 50% of the time
•           Standing: Less than 50% of the time
•           Using hands/fingers to feel or handle items: More than 50% of the time
•           Reaching, pushing, or pulling with arms/hands: More than 50% of the time
•           Climbing          : Less than 50% of the time
•           Balancing: Less than 50% of the time
•           Kneeling, crawling, or crouching: Less than 50% of the time
•           Talking or hearing: More than 50% of the time
•           Tasting or smelling: Less than 50% of the time
•           Lifting, moving, or exerting force of up to 10 lbs: Less than 50% of the time
•           Lifting, moving, or exerting force of up to 25 lbs.: Less than 50% of the time
•           Lifting, moving, or exerting force of up to 50 lbs.: Less than 50% of the time
•           Lifting, moving, or exerting force of up to 100 lbs.: Less than 50% of the time
•           Lifting, moving, or exerting force of more than to 100 lbs.: Less than 50% of the time
•           Seeing up close: More than 50% of the time
•           Seeing long distances: Less than 50% of the time
•           Seeing color: More than 50% of the time
•           Use of peripheral vision: Less than 50% of the time
•           Perceiving depth: Less than 50% of the time
•           Adjusting and focusing vision: More than 50% of the time
•           Working indoors in an office environment: More than 50% of the time
•           Working in a loud environment: Less than 50% of the time

EOE Statement
Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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