Patient Service Rep-FT-Business Office-Provo

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: Position Summary: Our busy Revenue Cycle Team is looking for new members to join our team of Patient Service Representatives Team Lead. Our Patient Service Representatives Team Lead serves reports to the Patient Service Representative Manager. The Team Lead promotes a one-stop solution center to help our patients navigate and resolve patient account concerns from start to finish, while overseeing the success of each team member. The Patient Service Representative will directly contribute to reaching goals related to the Business Office Purpose.

Essential Job Functions: Essential Job Functions: Leads team effort through setting a good example, communicating clearly, setting and maintaining goals. Provides problem resolution from start to finish on patient accounts. Maintain a positive relationship with patients, and Revere staff to successfully mediate patient billing complaints based upon Clinic policies and procedures. Works reports daily and track/resolve any recurring issues. Provides patient education regarding insurance coverage and billing cycles. Documents all account activity accurately and timely. Abides strictly by HIPAA laws by maintaining confidentiality and only accessing information needed to perform the accountabilities of the position. Contributes actively to the success of the team and Revere Health.  

Qualifications: Qualifications: High School Diploma/GED. Demonstrated success in problem-solving, follow-through, critical thinking, listening and attention to detail. High level of comfort learning and operating a variety of complicated computer programs. Intermediate level of experience using MS Office, particularly Excel.  Preferred: Prior experience and understanding of medical billing and insurance services. Ability to communicate fluently in Spanish. Minimum of 2 years of customer service experience

Hours: Hours: 8:00am-5pm Monday - Friday