Front Desk Agent

About Us:

The Hampton Inn & Suites Burlington is conveniently located off I-85/I-40 at Exit 141 and is minutes away from Elon University, Alamance Regional Medical Center and great shopping at the Tanger Outlets or Alamance Crossing. Guests enjoy a host of amenities and services designed with comfort in mind. The hotel is located at 2935 Saconn Drive, Burlington, NC 27215.

The Role:

As a Front Desk Agent, you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect.

What You'll Do:

• Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
• Assist guests with information about local hotspots, hidden gems, and hotel services.
• Manage room reservations, modifications, and cancellations.
• Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
• Collaborate with the behind-the-scenes team to ensure guest requests are met.
• Contribute your valuable insights in team meetings and daily huddles to elevate our service game.

Your Skills and Style:

• You've got a knack for customer service, honed through past experiences, preferably in hospitality.
• Your communication is clear, friendly, and professional.
• Attention to detail is your strong suit; no request slips through the cracks.
• Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
• Pressure is just another part of the job – you stay cool under all circumstances.
• Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
• A high school diploma or equivalent is your foundation; any hospitality education is a plus.

The Perks – What’s in it for You:

• Competitive compensation that recognizes your star quality.
• Comprehensive medical and dental benefits for full-time team members, available Day 1.
• Paid time off (PTO) and holiday pay to maintain work-life balance.
• Shine bright with our Team Member Recognition Program.
• Incentive plans available to all departments to reap the rewards of your exceptional performance.
• Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
• Access to special discounts on stays and dining – share the love with friends and family

Get to Know Us More:

The Hampton Inn & Suites Burlington is owned and managed by Parks Hospitality Group. We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com.

Ready to Shine?

Step into the spotlight as a Front Desk Agent at Hampton Inn & Suites Burlington. If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.