Patient Advocate Specialist

Location: REMOTE WORK FROM HOME

Hours: 11:30am - 8:00pm Central Time. weekends required

WORK FROM HOME POSITION

The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.

Essential Duties and Responsibilities:

• Screen patients for eligibility of State and Federal programs
• Identify all areas of patients' needs and assist them with an application for the appropriate State or Federal agency for assistance
• Initiate the application process when possible
• Provide detailed instructions to patients regarding securing all available program benefits
• Complete all necessary steps in locating patients and involving the outside field staff when necessary
• Obtain all necessary information from patients upon the initial contact when possible
• Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the
• patients or the patient is approved for a program and billing information is obtained.
• Other duties as assigned or required.

Educational/Vocational/Previous Experience Recommendations:

• High school diploma or equivalent is required
• Prefer previous customer service/call center experience
• Prefer previous experience with medical coding or billing
• Proficient PC knowledge and the ability to type 30-40 wpm
• Excellent organization skills

Working Conditions:

• Must be able to sit for extended periods of time.
• For Remote Work from Home - must have a quiet, private area to perform work
• Background and medical screenings are required for this position.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Firstsource Solutions USA, LLC

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