2024 - Dispatcher Hiring List

Salary : $50,860.00 - $76,290.00 Annually

Location : Brainerd, MN

Job Type: Full-Time

Job Number: 2024-00001

Department: County Sheriff

Division: Dispatch

Opening Date: 03/04/2024

Closing Date: 3/29/2024 11:59 PM Central

Position Objective

This is a continuous posting and applications will be reviewed in batches based on the date the application was submitted. Once a batch has completed the process the next batch will then be reviewed. This may result in a delay of receiving updates on your application. You may contact Human Resource at 218-822-7030 or by email at hr@crowwing.us for status updates.

Apply today to be the first point of contact when someone calls 911. The dispatch center has been newly renovated providing a great work environment with top notch technology. Dispatchers are the link between individuals needing help and the officers in the field.

The 911 Communications Officer operates a multiple line computerized telephone system, receiving calls for emergency services and general assistance. Receives and broadcasts messages, instructions, and information to emergency response personnel over a computerized radio system. Operate the state and federal computer system, accessing and inputting information. Operates a computer aided dispatch system that creates calls for service and tracks all officer activity. Operates a computerized mapping system.

Essential Duties & Responsibilities

• Answers incoming telephone calls, obtains pertinent information, prioritizes calls and disseminates information.
• Read a map and relay accurate directions.
• Assists public with directions upon request.
• Determines appropriate type and number of personnel needed and dispatches it to accidents, crime scenes, and other critical incidents.
• Remain calm, think clearly and react quickly in emergency non- emergency situations.
• Perform various tasks simultaneously.
• Operates several computer systems to facilitate exchange of information.
• Establish and maintain good working relationships with other employees and work effectively as part of a team.
• Maintain a professional relationship with other agencies and the general public.
• Follow directives.
• Obtain sufficient information from callers, and initiate accurate reports.
• Make sound decisions and work without direct supervision.
• Maintain s computer logs of all information received and broadcast to include times, assigned officers, nature of complaint, case numbers, etc.
• Deals tactfully with persons who are in stressful situations.
• Maintains knowledge of Federal communications Commission's rules and regulations.
• Monitor alarm systems that indicate location of fire, burglary, or other emergency situations, and reacting immediately to ensure proper response.

Minimum Qualifications

• High School diploma or equivalent.
• Accurate keyboarding skills.
• Three or more years work experience of similar nature and scope of responsibility.
• Experience in computers and Windows applications.
• Pass a background investigation conducted by the Crow Wing County Sheriff's Office
• Pass pre-employment medical physical and drug testing requirements.

Desirable Qualifications

• Be NCIC & CJIS certified
• Have prior experience or training in law enforcement dispatching.
• Knowledge of civil and criminal law.
• Ability to read maps.
• Relay accurate directions.
• Ability to perform various tasks simultaneously.
• Be tactful with respect for the rights of others.
• Have excellent hearing and verbal communications skills.
• Must be able to function under stressful conditions.
• Have extensive experience working with computers.
• Must be able to follow directives.
• Have good written communications skills.
• Learn to operate radio communications equipment.
• Make sound decisions and work without direct supervision.

This summary is intended for general information purposes and does not represent the legal description of our benefit package. The summary plan descriptions, Crow Wing County personnel manual, or applicable labor contract contains more complete information and will prevail in the event of a discrepancy.

Compensation
The county strives to be a market competitive employer with compensation rates that are externally competitive and internally equitable. Compensation rates are governed by the county pay matrix and applicable labor contract. Information regarding the county pay programs is available in the Human Resource Department.

Paid Time Off (PTO)
PTO benefit accrues at the rate of 21 days per year for the first 3 years for regular full-time staff and is pro-rated for regular part-time staff.

Holidays
The 12 calendar holidays that are observed by Crow Wing County are as follows: New Year's Day, Martin Luther King, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day and Friday following, Christmas Eve and Christmas Day.

Health Insurance
Regular full-time employees and their dependents are eligible for group health insurance coverage, administered by Blue Cross Blue Shield. Eligibility begins on the first of the month following 30 days of employment.

Regular part-time employees regularly scheduled 30 hours or more per week are eligible for health insurance coverage on a pro-rated basis.

Dental Insurance
Delta dental benefit is available to those participating in a health insurance plan. Calendar year annual maximum of $1000 per person.

Life Insurance
Regular full-time employees shall be provided a term life insurance policy of $50,000. Optional life insurance is available at the employee's expense.

Short-Term Disability
Regular full-time and part-time staff regularly scheduled at least 30 hours per week are eligible for short-term disability following 6 months of qualifying employment. Short-term disability payments begin on the first day following 14 consecutive calendar days of absence attributable to a qualifying disability. The plan provides income replacement of up to 50% of regular pay subject to a maximum limit of $1,000 per week.

Long-Term Disability
Regular full-time and part-time staff regularly scheduled at least 30 hours per week are eligible. Long term disability pays 50% of salary up to a maximum of $4,000 per month beginning on day 91 of total disability. The maximum benefits duration is up to the social security normal retirement date.

Retirement Plan
Retirement benefits are provided through the Public Employee Retirement Association (PERA). For more information on PERA visit their at

01

Select the answer that best describes your highest level of education:

• GED/High School Diploma
• Associate's Degree
• Bachelor's Degree or Higher
• None of the Above

02

Choose the answer that best describes your years of general work experience in a fast pace environment:

• None
• Less than 2 years
• More than 3 years but less than 5 years
• 5 years or more

03

Have you obtained any certificates or attended any trainings related to communications within the last 2 years?

• Yes
• No

04

If you answered yes above; please list the training that you have attended otherwise enter N/A:

05

Do you possess any additional training and/or certificates you believe would be worthy of consideration when applying for this position? If yes, please provide the details in the box below. If not, enter "none":

06

Which of the following best summarizes your years of experience dispatching in public safety?

• No Experience
• Less than 2 years
• 2-4 Years
• 4+ Years

07

Do you have any dispatching experience outside of public safety? If so enter "yes" and please describe. If not, enter "no":

08

Please describe any experience that you have in customer service - who were your customers and what service did you provide:

09

Do you have any experience with relaying specific directions and/or information to others? Is so, please explain:

10

Please describe your most stressful experience at work. What was the situation and why did you find it stressful to be in that situation:

11

Do you have any experience working in or with Law Enforcement outside of dispatching? If so, please explain:

12

Have you ever worked a job where multi-tasking was essential? If so, please explain what the expectation was and how you performed in that situation:

13

What if any public speaking experience do you have?

14

Overall, what is your impression of the role of a dispatcher in public safety and how might you contribute as a public servant?

15

I understand this position requires work on days, nights, weekends and holidays.

• Yes
• No

16

I verify that all of my responses to the supplemental questions are true and accurate. I understand that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the supplemental questions that I may no longer be considered for the position.

• Yes
• No

Required Question