ServiceNow Developer

ServiceNow Developer 100% REMOTE ( willing to travel to DC when needed) Secret Clearance RESPONSIBILITIES: Develop custom ServiceNow applications in a fast-paced environment to address urgent diplomatic needs of the Federal Government with a focus on Asset Management Assist the team and our clients in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules. Design and deliver effective business and operating models, ITIL capabilities enabling enterprise ITBM, ITSM, and ITOM implementations. Improve customer experience by delivering a cohesive and effective set of solutions through a clear strategy and data-driven delivery model. Proactively learning new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives. Be comfortable interacting with senior management, which involves influencing on significant matters along with a consistent team-focused message on direction. Ability to drive and lead conversations in regard to overall objectives with both current and future goals and technologies. A true thought leader willing to both learn, implement, and educate clients on design and changes needed to move forward and expand current ServiceNow ecosystems. Forward-thinking individual that has a balance of practical hands-on technical experience but is also capable of accurately and convincingly championing organization changing ServiceNow deliverables. Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs. Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality. Collaborate with team members to define, analyze, understand and document business and technical requirements. Design and develop/configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies. Participate in and support ServiceNow version upgrades. Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action. Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team. Create technical architecture, design and user guide documentation. Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products. Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement. Create estimations on effort required to produce ServiceNow functionality. Other duties as assigned REQUIREMENTS: Bachelor’s degree in IT, Computer Science, Engineering, Business or related field Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS Configure the Application UI and workflows 3+ years developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment. Advanced JavaScript development skills Advanced HTML development skills Advanced ServiceNow development and architecture skills including creating custom scoped applications Extensive experience developing custom widgets in ServiceNow Experience with JSON Advanced ServiceNow development and architecture skills including creating custom scoped applications Ability to derive architecture that follows best practice from functional requirements Ability to design relational databases following best practice Advanced experience in promoting code up the stack via both application repository and update sets and diagnosing and fixing any errors that may occur. Experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets and utilization of 3rd party libraries within ServiceNow Prefer ServiceNow Certified System Administrator (CSA) Prefer Service Certified Application Developer (CAD) Knowledge of ITIL; Foundation level preferred Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment Experience implementing systems using the Agile/Scrum methodology Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational) Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder Strong ownership, accountability, and attention to detail in all work efforts Ability to maintain current ServiceNow/industry certifications, while obtaining additional certifications. Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment. Understanding of IT service management and common service level agreement measurements. Experience leading small development and/or test teams Excellent collaboration skills and can effectively works in a team environment. Excellent written, verbal, presentation, and interpersonal skills. Experience gathering requirements then writing technical documents (both collaboratively and independently) and able to socialize and educate Strong communication and leadership skills; able to communicate effectively with a diverse audience; comfortable working with C-level executives Comfortable acting as a liaison between business and technical teams to drive solutions Able to comprehend new concepts, ask pertinent questions, execute, and document ideas and concepts with minimal day-to-day direction Able to stay on task and on schedule while adhering to non-flexible deadlines For immediate consideration, please apply directly or contact Crystal Dinnocenti @ Cdinnocenti@altaits.com #M2