Customer Service Supervisor SUS

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. 

​​​​​​​Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.

• Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
• Meet, greet and assist customers with hotel reservations, ground transportation, catering and other services for arriving and departing aircraft.
• Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addresses complaints and resolves problems.
• Recommend resolution to customer problems and/or complaints.
• Coordinate service requests with other departments.
• Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
• Instruct and supervise Customer Service Representatives in regard to security procedures.
• Order and maintain inventory of office supplies and amenities.
• Plan all facility events.
• Compile work statistics for accounting and reporting purposes.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact (insert).

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. 
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally may lift and/or move up to 40 pounds.
• Read, write and fluently speak and understand the English language.
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Write routine reports, business correspondence and procedure manuals.
• Effectively communicate with other managers, subordinates, clients, customers and the general public.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

To qualify for this position, applicants and those in the roles must have:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Minimum of 18 years of age
• High school diploma or general education degree (GED) plus one year college or technical school; one-year related experience and/or training; or equivalent combination of education and experience and/or training. 
• General knowledge of business management, marketing, accounting and computer applications. Excellent communication, interpersonal and organizational skills. 
• Must possess a valid state driver’s license.
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
• Must be legally authorized to work in the country of employment

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement 
• Training and Development
• Employee Assistance Program (EAP) & Perks