Utility Billing Supervisor

POSTING CLOSES 11:59PM, MST, 4/11/2024. PLEASE ENSURE YOUR APPLICATION IS COMPLETE IN ORDER TO BE CONSIDERED.

The Public Sector Utility Billing Supervisor is responsible for overseeing the efficient and accurate billing processes related to utility services within a public sector organization. This role involves managing a team of billing clerks, coordinating billing activities, ensuring compliance with regulations, resolving customer inquiries, working with accounting and the banking resources to manage ever changing payment processes, and contributing to the development of improved billing strategies and procedures.

DUTIES AND RESPONSIBILITIES:

Supervision and Team Management:

• Lead, train, and mentor a team of billing clerks to ensure high-quality work performance and adherence to established guidelines.
• Monitor team performance, conduct regular performance reviews, and provide constructive feedback.
• Assign tasks and responsibilities to team members, ensuring balanced workloads and efficient task distribution.

Billing Process Oversight:

• Oversee the end-to-end utility billing process, including meter reading, calculation of charges, and issuance of bills.
• Review billing data for accuracy and completeness and ensure timely billing cycles.
• Collaborate with relevant departments to gather accurate consumption data and ensure billing accuracy.

Regulatory Compliance:

• Stay updated on relevant laws, regulations, and policies related to utility billing within the public sector.
• Ensure billing practices are compliant with applicable regulations and standards.
• Collaborate with legal and compliance teams to address any potential compliance issues.

Customer Interaction:

• Address customer inquiries and concerns related to billing, payments, and account information in a professional and timely manner.
• Resolve escalated customer issues, demonstrating strong problem-solving skills and a customer-centric approach.
• Develop and maintain positive relationships with customers, striving to enhance their overall experience.

Data Analysis and Reporting:

• Analyze billing data, trends, and key performance indicators to identify opportunities for process improvement.
• Prepare regular and ad hoc reports for management, highlighting billing performance, discrepancies, and potential areas of concern.

Process Improvement:

• Identify process inefficiencies and recommend improvements to streamline billing operations and enhance accuracy.
• Collaborate with cross-functional teams to implement process enhancements and optimize workflow.

Technology Utilization:

• Utilize billing software and tools effectively to manage billing processes, track customer accounts, and generate accurate bills.
• Identify opportunities to leverage technology for process automation and efficiency gains.

Training and Development:

• Organize training sessions and workshops for the billing team to enhance their skills, knowledge, and understanding of updated billing procedures.

MINIMUM QUALIFICATIONS

Bachelor's degree in a relevant field or equivalent work experience. Previous experience in utility billing or a similar financial role, with a demonstrated track record of leadership and team management. A combination of education and experience may be considered.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of: Generally Accepted Accounting Principles established by the Governmental Accounting Standards Board; Statutes, regulations, and policies related to fund accounting. Strong understanding of billing processes, regulatory requirements, and customer service principles.

Skills in: Independent judgment, problem solving, complex accounting transactions, Excel and Word processing, business communication, internal controls over financial reporting and accounting, confidentiality of information; analysis; identify and resolve discrepancies in accounting records, arithmetical calculations. Proficiency in using billing software and Microsoft Office suite. Excellent communication skills, both written and verbal. Analytical mindset with the ability to interpret data and generate meaningful insights.

Strong organizational skills and attention to detail. Problem-solving abilities to address complex billing-related issues. Ability to work collaboratively in a cross-functional environment.

Environmental Factors:

Work will be performed indoors in a general office environment. The ability to use and work on a computer for a majority of the work day is required.

Physical Factors:

While performing the duties of this job, the employee will be required to sit or stand in one position for the majority of the work day. Time spent walking will be minimal. Up to 6-8 hours per day will be spent working on a computer and making/receiving phone calls. The employee will spend approximately 6 hours per day performing repetitive tasks such as typing and grasping objects such as pens, pencils, and money. Bending, kneeling, stooping, and lifting, pushing and pulling objects weighing up to 20 pounds may occasionally be required.

Town of Erie Benefits:

The Town of Erie offers a comprehensive benefit package and pays a major portion of the employee premium to make these benefits more affordable for you. Coverage of these benefits begin the 1st of the month following date of hire for benefited employees regularly working an average of 30 hours per week. Each year you will have the option of changing your elections through open enrollment.

Designated full time employees are eligible for the following benefits:

• Robust Medical, Dental and Vision plans including spouse, domestic partner and family coverage options
• Supplemental Accident, Critical Illness and Hospital Plans
• Voluntary Life/AD&D
• Employer paid Basic Life/AD&D
• Employer paid Short and Long Term Disability
• Diagnosis and infertility treatment options via Cigna plans
• Employer paid Employee Assistance Program
• Robust extended sick leave and family sick leave program
• Up to 48 hours of Colorado Sick Leave - 1 hour earned for every 30 hours worked in a pay period
• 3 Weeks of Paid Time Off (PTO) per year (increases with years of service)
• 40 hours of pre-loaded Paid Time Off (PTO) to each new employee upon hire
• Fifteen (15) Paid Holidays
• Twenty-Four (24) Hours of Paid Volunteer Leave
• Up to 12 weeks of paid Parental Leave for bonding with a new child
• Option to sell back PTO after two years of continuous employment
• 457 Retirement Plan, with a 5% employer match and immediate 100% vesting in your deferral contributions AND employer contributions
• Education reimbursement up to $2,000 per year
• Individual free membership to the Erie Community Center and steep discounts on couple or family memberships.
• Employer sponsored wellness program, including employee-based fitness classes
• Half-off charging at town-owned EV charging stations
• Pet Insurance
• Employee Discount Program through Benefits Hub
• Eligible for discount Dell Computer program
• Onsite/virtual trainings for growth and development opportunities

EEOC Statement:

The Town is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history), veteran status, marital status or any other status protected by federal, state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual's work performance or creating a severe, intimidating, hostile or offensive work environment. This provision applies to all employees, including directors, supervisors, co-workers, and non-employees such as residents, members of all boards and task force groups, contractors, vendors, consultants, etc.