Assistant General Manager - Williams Circle Pines KOA

Company Background

Kampgrounds Enterprises, Inc is a third-generation family business in the Outdoor Hospitality sector with a long history of owning and operating award-winning campgrounds. Our goal is to be one of the premier campground operators in the country offering exceptional customer service while providing families the opportunity to create memories around the campfire.

Property Background

The Williams/Circle Pines KOA is an outdoor campground destination located in beautiful Northern Arizona about an hour from the Grand Canyon. We are a year-round park with approximately 200 sites offering of a mix of camping styles including RVs, Cabins, Deluxe Cabins, Eco-tents & tents. We are open year-round with a high season running mid-April through mid-October and offer a wide range of recreation with a Go-Kart Track, jumping pillows & mini golf as well as on-site food service. We cater to short-term campers and focus on creating a great camping experience for our guests by offering excellent customer service.

Working hours:

· Full-time – 40/week

· Salaried - $48,000-$56,000, on-site housing available and included

· Daily hours to compliment the General Manager's schedule

· Schedule to overlap with GM 3 days/week

· Work 2-3 shifts per week, includes some evenings

Administrative tasks:

· Work with GM to coordinate staff meetings

o Coordinate agenda for the GM

o Send reminders for meeting

o Follow up on task assignments

· Meet with GM individually once per week

· Help disseminate information on project plans, policy changes and other information from GM and KEI

· Assist with setting the daily/weekly scheduling and approvals of all staff

· Schedule Safety/other trainings for staff

· Review/approval of monthly expense reports as needed

Management Responsibilities:

· Main areas of focus are campground occupancy, scheduling, employee staffing and problem solving

· Assist with the recruitment and hiring of staff

· Assist with the orientation and training of new hires

· Continual development of staff

· Assist with employee disciplinary actions as needed

· Assist with bi-annual or quarterly employee reviews as needed

· Lead Recreation Program efforts

· Work with GM/KEI Marketing to assist with managing posting of weekly activities schedules

· Follow up on HR tasks

· Act as on-site decision maker when the GM is not present

· Have knowledge of all job duties for the campground

· Primary responsibility for resolution of Customer Service issues/complaints

· Adheres to company purchasing policy

· Will be assigned monitoring Night Security phone at least 4 nights/week

Skills Required

· Proficient in Microsoft Office and other internet applications

· Two-year management experience in Tourism/Hospitality

· Associates degree or higher

· Demonstrated experience in staff training

· Ability to lift 50lbs

· Sit/Stand for long period of time

· Hold a valid Driver's license

Preferred Skills

· Bi-lingual is valued

· Organized

· Interpersonal communication skills

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