Account Resolution Representative - Full-time

YSTA Services Inc dba Payless Power History

Founded in 2005 and owned and operated by three brothers, we understand the importance of family and small business in Texas. As a growing entrepreneurial company we are always looking to welcome folks into our family who take great pride in serving the customer as much as we do.

What You’ll Do

Join the Payless Power team as an Account Resolution Representative, where your problem-solving prowess and self-motivation lead the charge in delivering outstanding customer support. With a minimum of 2 years of experience in resolving customer concerns, issues, and complaints, your role is crucial in transforming customer challenges into positive outcomes through your diligent and efficient resolution skills.

Responsibilities:

• Act as the main point of contact for customer inquiries, service requests, and issues, utilizing phone, email, and live chat.
• Demonstrate superior problem-solving abilities, ensuring customer satisfaction by resolving issues swiftly and thoroughly.
• Proactively improve service quality by staying informed on company policies and customer service best practices.
• Embrace a solution-focused attitude, approaching each customer interaction with positivity and determination.
• Complete and update records of customer engagements and resolutions, adhering to company standards.
• Collaborate with the team to share insights, tackle concerns, and escalate complex issues as needed.
• Maintain professional excellence in high-pressure situations, exemplifying top-notch communication skills.

Performance Metrics:

• Surpass KPIs including call de-escalation rate, handling time, and quality assurance scores.
• Display consistent reliability in managing workload and schedules.
• Ensure all customer interactions comply with legal standards and company policies.
• Actively contribute to team and departmental objectives.

Qualifications:

• 1+ years of experience in resolving customer concerns, issues, and complaints.
• 1+ years in inbound/outbound call centers with a track record in resolving customer issues efficiently is a plus.
• Proficient in Microsoft Office Suite and capable of handling multiple systems.
• Exceptional verbal and written English skills.
• Bilingual in Spanish is a plus. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The employee may be on the telephone with customers for several hours without a break. Handling a large volume of calls promptly is essential to this position.
• The noise level in the work environment is usually low to moderate.
• Frequently required to use fingers and reach with hands and arms.
• Must be able to lift up to 15 pounds at times.
• This role routinely uses standard office equipment while performing the essential functions of this job. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above describes the general content and requirements for this job's performance. It is not construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

EQUAL EMPLOYMENT OPPORTUNITY

Payless Power Inc. provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Location: In-Office, Monday - Friday, 9 AM - 5 PM

Salary: $18/hour + Paid Lunch Break

Join the YSTA Services Inc. dba Payless Power Team:

Take a quick survey and submit your resume. 

NOTE: Due to our many applications, applicants who do not complete the survey and attach their resume will NOT be considered.

The Account Resolution Representative position at Payless Power opened on March 21, 2024. Interested candidates are invited to submit their resumes and complete the required survey by the closing date of March 31, 2024. Please ensure all application materials are submitted by this deadline to be considered for the role.

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older