General Manager & Assistant Manager

Burger King
Hiring: General Manager and Assistant Manager
General Manager Pay: $23.00 - $29.00/hr.
Assistant Manager Pay: $18.00 - $19.00/hr.
Location: Puyallup, WA

The General Manager is the face of the company. This is a full-time position responsible for the overall restaurant operations, guest service, employee engagement and profitability. Specific duties include but are not limited to the implementation and execution of guest service, food safety and quality control as well as other policies and procedures. The General Manager is responsible for staffing the restaurant. Restaurant Managers are expected to work in the front of the house and be leading the team during peak business hours to ensure their team is working together and guests have a quality dining experience. Proficiency in all restaurant positions and operations is a must. It is essential the Restaurant Manager takes ownership of all operations and consistently sets goals and outline specific timelines for the team to ensure all established metrics are achieved. General Managers are expected to perform tasks/routine job duties assigned to them.

Assistant Manager

The Assistant Manager is responsible for supporting the overall operations of a single restaurant. Assistant Managers are required to have open availability, work full-time (35+ hours a weeks), and are scheduled to work opposite shifts and days of the Restaurant General Manager. They are considered the right hand to the Restaurant General Manager and will continue development training to encourage inter-company growth. Assistant Mangers must have positive coaching skills, be proficient in “ALL” workstations and have a strong command of shift control tasks along with being capable of performing computer/administrative tasks as assigned.

General Manager Job Responsibilities

• Validate that all food is prepared following company recipes and ensures safety standards are adhered to. Accounts for all sales within the point of sale system and inventory tracking systems are effectively utilized within the restaurant. If necessary, create and implement extra measures to resolve concerns about inventory.
• Manage all controllable expenses and place orders to meet the needs of the restaurant. Use and manage existing systems and guidelines to control expenses. Develop strategies and implement policies to improve operational efficiencies. Maintain good working relationships with vendors.
• Ensure all equipment, small wares, food, and paper products are used for their intended purpose. Make certain all equipment is cleaned and all scheduled preventive maintenance is performed to ensure everything is safe for use and working effectively. Trouble-shoot and repair minor equipment in a timely manner. Report non-functioning equipment immediately.
• Manage staff to adhere to all cash and banking policies and procedures. Verify all asset protection systems are used and function properly.
• Validate that all food is cooked to order. Ensure all food, specialty drinks and desserts follow company recipes and are always accounted for in the POS system.

Assistant Manager Job Responsibilities:

• Work with friendliness and a sense of urgency; greet every guest.
• Ensure that every guest has an exceptional visit every time they visit the restaurant. Resolve issues with positivity and sound judgement.
• Walk through the entire restaurant checking on guests, asking how their meal was, verify that the building exterior is inviting and safe
• Know the market trade area so that decisions can be made relevant to the guests and community need.
• Recruit new team members, train, and develop existing staff. Follow training plans, procedures, and systems in place to achieve targeted goals.
• Organize team meetings, pre shift meetings and safety meetings.
• Demonstrate the guest first behavior. Consistently promote excellent guest service.
• Ensure all local state and federal laws including but not limited to: breaks laws, minor laws, safety policies, sick policies, time keeping and scheduling.
• Promote a safe and comfortable work environment that supports inclusion and does not tolerate harassment/discrimination/retaliation. Report concerns/complaints immediately to restaurant general manager and human resources.
• Manage all food safety regulations and follow restaurant safety procedures; ensure all required postings are visible and legible as determined by Operations and Human Resources.
• Follow all local marketing plans to ensure the staff is trained and prepared for promotions. Use all structured material set forth by corporate partners.
• Implement and administer policies, procedures, and behaviors to ensure a safe and positive work environment.
• Ensure daily food safety compliance measures and operational standards.
• Communicate with the Restaurant General Manager and above restaurant leaders when necessary.

Education and Work Experience

• Required: High school diploma or equivalent.
• Required: Serv Safe Certificate.
• Must have 1-2 years of direct food/retail management experience
• Required: Driver’s license and minimum state required insurance.
• Some experience using a POS system is preferred.
• Must be 18+
• Open availability

Benefits:

• Vacation
• Health Insurance
• Bonus Program
• 401k with match
• Complimentary meals

401k for all employees over the age of 20

Equal Opportunity Employer