Outside Sales Representative

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Regional Sales Manager

Department: Sales and Marketing

Location: In-Field: Desert Hot Springs, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional

travel to and work from other Race offices or other off-site locations will be required.

Pay: Salary + Bonus Incentive Potential | Hourly rate $18-20/hr. | Total anticipated yearly compensation between $36,000 - $75,000

Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at www.race.com or by contacting our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Outside Sales Representative at Race Communications, you will play a pivotal role in expanding our customer base and driving revenue growth. Your primary responsibility will be to proactively engage potential customers through direct interactions in their homes and communities. You will serve as the face of Race Communications, creating meaningful connections with individuals and effectively conveying the exceptional value of our products and services to secure their business.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility to work in the US without sponsorship
• Minimum age requirement of 18 years
• Preferred high school diploma, GED or equivalent
• Preferred associate degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or equivalent combination of education and experience
• Required experience of at least one year as an Inside Sales Representative or equivalent work experience
• Preferred working knowledge of CRM systems and practices
• Proven track record of successful customer relationship management
• Ability to travel moderate distances periodically to attend sales events
• Preferred possession of a valid CA Basic Class C driver’s license
• Proficiency in Spanish language a plus

Skills:

• Ability to listen, address questions and customer complaints, and providing timely solutions
• Proficient use of MS Office tools (including Word, Excel, PowerPoint, and Teams) and iPad for taking orders
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities:

Sales Outreach and Customer Engagement:

• Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services
• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Identifies potential sales opportunities, and generates interest and sales opportunities
• Builds relationships and trust with customers through open and interactive communication (listening)

Sales Goals and Performance:

• Meets or exceeds monthly sales goals set by you and your manager
• Manages creation and presentation of quotations for opportunities as they are identified
• Generates new business and promotes growth of Race products

Product Knowledge and Customer Service:

• Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
• Provides accurate, valid, and complete information when using our CRM and other software as provided

Documentation and Compliance:

• Keeps detailed records of customer interactions, processes customer accounts, and files documents
• Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook

Sales Campaigns and Events: