Medical Administrative Assistant - Front Desk

VCM Family Medicine is a reputable healthcare facility dedicated to providing comprehensive and compassionate medical care to our community. Our team of healthcare professionals is committed to delivering excellence in patient care and ensuring positive experiences for all individuals who walk through our doors. Both Full and Partime employment available

Job Description: We are seeking a highly organized and detail-oriented Medical Administrative Assistant to join our front desk team. The ideal candidate will thrive in a fast-paced environment and possess exceptional multitasking abilities. As the first point of contact for our patients, professionalism and excellent customer service skills are essential. Previous front desk experience is helpful, along with knowledge of local Virginia Insurance plans as well as National Payors. Understanding Managed Medicare and Managed Medicaid plans is a necessity for success.

Office hours are Monday-Friday 9am -6pm, and Saturday 9am -1pm. Applicants must be flexible and willing to work a varied combination of days/hours to meet 40 hrs per week and to ensure adequate coverage is available to maximize patient care.

Responsibilities:

• Greet patients and visitors in a courteous and friendly manner
• Check patients in and out efficiently, ensuring accurate demographic and insurance information
• Verify insurance coverage and obtain necessary authorizations
• Schedule appointments and manage appointment calendars effectively
• Assist with prior authorizations and referrals as needed
• Maintain patient medical records in compliance with HIPAA regulations
• Utilize electronic medical records (EMR) system for documentation and record-keeping
• Handle phone calls, inquiries, and requests promptly and professionally
• Collaborate with healthcare providers and staff to ensure seamless patient flow
• Perform other administrative tasks as assigned

Requirements:

• High school diploma or equivalent required; associate degree in healthcare administration or related field preferred
• Proven experience as a medical administrative assistant or similar role, preferably in an Internal Medicine setting
• Knowledge of Virginia and National insurances, including experience with insurance verification and billing procedures
• Proficiency in electronic medical records (EMR) systems; experience with [Specific EMR Software] is a plus
• Bilingual proficiency (English/Spanish) preferred but not required
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work effectively under pressure in a fast-paced environment
• Commitment to maintaining patient confidentiality and privacy
• Positive attitude and willingness to contribute to a collaborative team environment