Center Standards & Incentive Officer

Position Title: Center Standards and Incentive Officer (CSIO)

Classification: Exempt

Reports To: Center Culture Director

Position Description

Summary

Reports to the CD. Responsible for the development, management, and operation of standards and work support, which includes behavioral management, behavior review panel, fact-finding boards, peer discipline, student incentives program, and student legal services, in compliance with government and management directives.

Essential Functions

1. Plans, coordinates, and supervises the programmatic activities of student personnel.

2. Leads the SPO department in overseeing student conduct, behavior, discipline, and incentives;

provides supervision, training, and guidance to SPO personnel.

3. Resolves complaints of alleged violations of center standards by students. Oversees review

boards, conduct meetings, fact-finding boards, and hearings while adhering to requirements of

due process and complying with the PRH.

4. Determines and administers disciplinary action for students.

5. Reports all serious/critical incidents in accordance with established guidelines and requirements;

prepares significant incident reports for the CD.

6. Provides feedback to staff on results of disciplinary actions administered to students.

7. Conducts orientation and training on disciplinary system for staff and students. Reinforces the

importance of behavior management and Career Success Standards (CSS) by conducting oneon-one interviews with new enrollees and discussing any concerns.

8. Administers the incentives program to recognize and reward positive behavior or gains in career

pathways, in compliance with the PRH.

9. Monitors and evaluates the effectiveness of peer leadership programs, collaborating with other

departments when necessary. Inspires students to become peer leaders who are actively

involved in the operation and standards of the center.

10. Collaborates with the safety and security teams to uphold and monitor standards of conduct and

center safety. Also collaborates with staff from residential living, health and wellness, counseling,

risk management, recreation, and other departments.

11. Confers with parents and center personnel and counsels students concerning problems relating

to student actions on and off center.

12. Maintains accurate case notes in the Center Information System (CIS) for each student served.

13. Evaluates center culture, identifies best practices and behavior trends, and recommends

changes that influence the center culture.

14. Enforces and publicizes Zero Tolerance Policy and anti-bullying measures.

15. Ensures all departmental administrative functions are accurate and accomplished in a timely

manner.

16. Models, mentors, and monitors the positive normative culture of the center.

17. Acts as a responsible custodian for assigned center property.

18. Reports violations of ethical behavior.

19. Suggests opportunities for continuous operational improvement and reduction of waste.

20. Identifies and reports environmental health and safety concerns. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements Required Education & Experience

 Bachelor’s degree in human services or related field

 Two years of related experience

 Directly related experience may be considered in lieu of formal education requirements

 Previous experience working with youth required Certifications/Competencies  Ability to ensure contractual compliance and effectiveness of delivery of services to students

 Ability to promote the CSS by modeling appropriate behaviors, mentoring students when necessary, and monitoring both positive and negative behaviors through interventions

 Strong organizational skills

 Excellent written and verbal communication skills

 Computer proficiency

Minimum Eligibility Qualifications

 If position requires driving, a valid driver’s license in the state of employment with an acceptable driving record is required

 I-9 documentation required to verify authorization to work in the United States

 Ability to pass pre-employment drug test and background check

Additional Information Other Duties

This job description is not a comprehensive listing of all duties or responsibilities that are req.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.