Support Engineer - HPC/Linux - Full-time / Part-time

Our Fortune 500 client is seeking a Support Engineer for HPC Environments to join their team. The ideal candidate will have familiarity with HPC schedulers, security solution implementation (Defender) and experience administering Linux which will align successfully in the organization.

Support Engineer – HPC Environments
100% remote –every 6-8 weeks rotating weekend on call schedule
18 month contract
$45/hour

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise our customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As a Support Engineer focused on High Performance Computing (HPC) environments, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our development team.


Responsibilities

• Build business relationships with key customer contacts and Technical Account Managers that enhance trust
• Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform
• Collaborate with Engineering as well as HPC platform groups effectively
• Respond to and resolve critical customer issues
• Develop tools and scripts to automate troubleshooting activities
• Test and vet new technology in support of Azure HPC efforts
• Contribute to internal and external documentation regarding HPCng system software and internet directory services software

• Customer Support:
  • Provide timely and effective technical support to customers using Microsoft Defender for Cloud, Sentinel and more, resolving their queries and issues through various communication channels.
• Troubleshooting:
  • Diagnose and troubleshoot complex technical issues related to Defender for Cloud and Sentinel deployments, including investigating security alerts, configuration problems, and integration issues.
• Minimum 10 years' experience with Solution Implementation:
  • Guide customers through the implementation and configuration of Defender for Cloud and Sentinel, ensuring optimal utilization and alignment with security best practices.
• Minimum 10 years' experience with Product Education:
  • Educate customers on the features, functionalities, and best practices of Defender for Cloud and Sentinel, empowering them to maximize the value of their investment in Microsoft security solutions.
• Minimum10 years' experience with Collaboration:
  • Collaborate closely with cross-functional teams including product engineering, research, and development to escalate and resolve complex technical issues, and provide feedback for product improvement.
• Documentation:
  • Maintain accurate records of customer interactions, technical solutions provided, and product-related documentation to facilitate knowledge sharing and continuous improvement.

• Familiarity with HPC schedulers
• Familiarity with MPI libraries and programming
• Experience administering Linux (boot process, file systems, network device, and protocol configuration)
• Cloud Core Platform (Compute, Storage)
• Familiarity with Security and OS Internals concepts (Linux and/or Windows )
• Understanding of Virtualization concepts and virtual system administration
• Managing HPC clusters on-premises or on Cloud
• In-depth knowledge of TCP/IP networking and related protocol, InfiniBand
• Programing skills in scripting languages like python, bash, ruby.
• Understand foundation and background in Microsoft products and technologies
• Programming skills in C, C++
• Familiarity with HPC schedulers
• Familiarity with MPI libraries and programming
• Experience administering Linux (boot process, file systems, network device, and protocol configuration)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, and LDAP
• Understand hierarchical file systems, including high performance parallel storage, and HPC cache
• Familiarity with HPC Pack
• BS or higher in computer science or engineering

• Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
• Strong troubleshooting skills of complex technical issues involving multiple technologies

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.