RESEARCH SUPPORT SPECIALIST

We, at Radiology Associates, are committed to providing our patients the highest quality imaging services using state-of-the-art technology in a caring, comfortable, and professional setting. Above all, our team of Board-Certified radiologists and experienced qualified professional staff are focused on meeting the needs of our patients, referring physicians, and community.

GENERAL SUMMARY OF DUTIES: The Research Support Specialist is a position designed to be the liaison between research billing and operations, to ensure effectiveness and efficiency of the research and revenue cycle process.

SUPERVISION RECEIVED: Reports to Center Manager and Research Coordinators

ESSENTIAL FUNCTIONS:

• Maintain organized files for source documents, patient records, and documentation for clinical trials.
• Responsible for oversight of billing and revenue cycle processes dedicated to clinical research accounts.
• Attention to billing outcomes, processes, and vendor relationships.
• Responsible for tracking, retaining, and sustaining research billing revenue cycle process.
• Collaboration with contracting and credentialing specialist to assure prompt ability to bill and collect for services.
• Building and maintaining positive and effective relationships with payers and providers to generate high and accurate payment rates and a low level of denials and adjustments.
• Assistance in patient scheduling tasks, order doses for PET scans, upload exams into radiology specific portals under the direction of the Research Coordinator.
• Communicate sponsor updates, patient specific concerns/progress, unforeseen issues, and overall trial management with Center Manager and Director of Operations in an ongoing and timely fashion.
• Communication and instruction to Radiology Associates staff members regarding new trials, requirements and deadlines.
• Interact in a positive, professional manner with patients, sponsor representatives, offices/investigators, and Clinical Research personnel and Imaging Center personnel.
• Accept accountability for actions and learn to function independently.
• To include other duties deemed necessary by Center Manager and Director of Operations

EDUCATION: High School Diploma or GED from an accredited program. Minimum of one year medical office experience, some clinical research experience, and fluency in computer skills preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate and work effectively with a diverse team of professionals.
• Knowledge and understanding of basic medical terminology.
• Excellent organizational, prioritization and leadership skills and capabilities.
• Good computer skills with demonstrated abilities using clinical trials database, electronic data capture, MS Word and Excel.
• Ability to learn to work in a fast-paced environment with minimal supervision.
• The ability to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
• The ability to accept direction and constructive criticism from supervisors and managers, in compliance with company policies and Standard Operating Procedures.

DOCUMENTATION:

***EEOC, Drug-free, Tobacco-Free Workplace